Submitted:
Thursday, July 02, 2009
Posted: Thursday, July 02, 2009
Lake Worth,
Florida
What can I say I'm so frustrated. I brought my Mitsubishi 1080P TV on 2/07 from Chucks Furniture City, on 01/08 one month shy of a year the Lamp went out it was replaced by a company called Tekno in Lake Worth.I found it strange that a new TV can have an issue verses other TV in my home are pulling 9 years and counting. On 6/17/08 5 months after the lamp was replaced the lamp went out again, I filed a report to BBB and I also contaced Chucks Furniture City to let them know they sold me a defective TV,at this time I had $ 1,600.00 remaing to pay off the TV, I suggested they take the TV back replace it with another or give me back my money which they refused.I find it poor business that one month shy of a year the lamp went out, they refused to replace the T.V when I told them they sold me a defective T.V. I did what they said use the warranty to replace the lamp which I did. I was advised by the manufacture Best Brand Plus my warranty expires 3/2012.
As of 6/29/09 this is the 3rd time the LAMP HAS GONE OUT AGAIN, it gets better the warranty refused to replace the lamp stating that a lamp was replaced already, I told them they replaced 2 lamps when did this take effect and my contract does not state to replace 1 lamp only,what's the point of having extend warranty if it doesn't cover the item. Bottom line is they are aware of the defect the TV has and I'm sure of it now after reading so many online complaints about the Mitsubushi 1080P TV my model WD-52631 and other models of the same nature. Now I'm stuck with an expensive TV that doesn't work and have to pay out of pocket to replace the lamp which isn't fair esp if ti seems to me the LAMP goes out every year. Per the TV manual gives directions to replace the lamp, in all the years I've had other televisions and I've never came across instructions to replace parts. I've had better service with Fingerhut when my Magnovox TV went out, they were unable to fix it so they replaced the TV, now that's service, took place 1990 up to 1 1/2 yr ago that TV went out. Now tell me what's wrong with that picture.
If anyone plans to file a lawsuit please let me know, I plan to take action against Mitsubishi Electric Digital Televisions.
Hell Fire
Lake Worth, Florida
U.S.A.