Hi , I've known through expierience that most businesses that offer a service to clients, or Business to Business clients are even more critical of how its personel speak about there own company. You being an employee of PRC wouldn't like that your fellow co-worker would lie about your habits to a manager. True or not it is a sign disloyalty. However if even if you state the truth to the client in conference it would still not be enough to fire you. This is because the client will be asking about you since you were the one to bring out the technical problems existing in the business. So it is untrue that you would get fire just by speaking your mind. At the same time your inflextion plays a big role in how someone percieves you. You never want to play with fire with the wrong supervisor.
Now on to the HR issue. All HR's are like you said uniform, or atleast they should be. I'm work in the Florida location and I can tell you that there has never been an issue that couldn't been resolved. There are rules to go by just like in any other company. Sometimes the screening process on hiring new HR employee's might be done a little hastily and without fully beting the potential employee. Therefore there hired. This is a freak case that happened to you, and I can assure you that anyone that worked there in HR and spoke to you this way is longer with the company. The same applies to your lying supervisor. The supervisor just didn't follow through to upper management to get your leaving early or days approved in fear of repremand. He or She kept his job by lying to you. Also , there is always potential to be a supervisor, obviously its not hard, however you do require a few traits, a few of them is patience and determination.
Look, I hope your doing well elsewhere and clearly a Call Center enviornment is not meant for you. Please take this with the upmost respect.
Alex
PRC / IT Department
I worked for this company back when it was known as Access Direct. I have a couple of reports filed on them.
One is here:http://www.ripoffreport.com/reports/0/137/RipOff0137425.htm
Recently someone posted a rebuttal saying that I was a lone wolf about their "management" skills. The rebuttal is titled "In Defense". Please look at it and let this person know that I am not alone.
What I experienced at PRC is very much the same. HR is full of hate, loves to degrade employee's, and is very selective about who is kept and who is terminated.
The company issue's a mass cattle call to get applicants qualified for the job, however they do not do all the investigative reports before the applicant starts work. They wait. If something isn't up to par, she doesn't like you, you may be the wrong color who has made some previous bad choices there is no forgiveness, then they terminate based on falsification of application or tardiness. If you are Christian or show any type of religious affiliation verbally or by wearing jewelry you will find yourself the victim of HR Hate Squad and she will launch a hate campaign against you and she will find a way to terminate you. The leader of the HR hate squad is cruel, uncompromising, and MEAN. She will do whatever it takes to separate you from PRC, even if that means discrimination, lying, starting rumor's about you, falsification of paperwork, whatever it takes to break you. .And once she gets rid of you, forget about unemployment, they will deny it. Company headquarters' is aware of her behavior but has no “power†to put an end to her reign of terror.
The reason HR personnel seem to be that they have never done the job before is because she can not keep good people. She hires and fires her HR staff at will. HR staff are FORCED to comply with HER policies (not necessarily the companies) She represents only one person, herself.
I personally witnessed an employee being fired due to attendance for extended periods of absence due to the death of her newborn. This employee had complete documentation, approval by supervisor with the exception that each day she is out she needs to call in and report. This employee agreed to call in each day except the day of her infants funeral. Well the day they buried her new born she didn't call in, due to being at the funeral as she states she wouldn't call in. HR hate squad terminated her. This employee came in the next week for a meeting and I witnessed first hand the HR hate squad look directly at this young mother who had just buried her child, and said to her. well I am sorry that you were at a funeral, but it's not my fault that you can't keep your priorities straight and call in to work…. Yeah what a peach…. She fired her.
From the other rip off report: “There are people who have been fired for telling the client what is really going on when the client is not there. I was told by a few supervisor that if you were selected to go to a focus group with the client if any of the management did not like what you told the client you were then on 100% monitor until they had enough they could fire you.†Oh yeah baby, you outta see how they monitor people, and yes they monitor until they have enough evidence to fire you for ANYTHING including being late one minute on break. you are not allowed to tell the client anything about prc, you are only allowed to talk about pre approved subjects, deviate from this and you will be fired some how some way, and it will be for something completely unrelated to this.
The report also mentioned supervisor dragging someone into the building by the ear for being one minute late on break, yes that happened I witnessed it, and it happened more than this time by direct order from the HR hate squad. You think that's bad? You should work for HR hate squad and see what she does to her employee's.
I think the biggest problem for me was the falsification of documentation and the direct order's to ignore BIG things. Trainers use a program called train tracks which does not accurately report to Krono's. There is a lot of falsification of time charged to the company, and the bonuses are not accurately recorded, or given. Bonus allocation system has no check's and balances. It's left up to the supervisor's. Only certain employees rack up huge bonus and that is due to the supervisor's reporting.
I agree with previous statements, don't work here unless you are willing to sell your soul to the devil in HR. or risk being the escape goat if things go south and HR hate squad needs someone to blame.
PRC could be a great company but HR has reduced this particular branch to nothing more than a huge liability.