Report: SUBWAY

Reported By: (erwin Tennessee)

SUBWAY prices going up, portions getting much smaller Johnson City, Erwin, Elizabethton, Bristol, Kingsport Tennessee

... in response to ex-employees consumer information rebuttal:

2Author 1Consumer 1Employee

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SUBWAY

ALL Subway Restaurants In The N.E. Tennessee Area
Johnson City, Erwin, Elizabethton, Bristol, Kingsport Tennessee
U.S.A.
Phone: 800-888 4848
Web Address:

Category: Fast Food Restaurants

Submitted: Thursday, November 06, 2008

Last posting: Wednesday, December 10, 2008

Hello, I am writing today to inform all who read this of a policy that Subway has implemented in the making of their sandwiches. They have come up with a new formula a while back, and it is getting ridiculous! I was a loyal patron of Subway for the past 18 years or so. I was in a Subway restaurant in Elizabethton Tn, and the manager was telling new employees that no more than 3 black olives or 3 jalapenoes on a 6 inch sandwich, or no more than 6 of each on a footlong were allowed or the person would need to be charged for "extra" foods. This is B.S.! NEVER in the past 18 or 19 years have I ever been intentionally skimped on food by a restaurant until now. This is a new "formula" implemented by Subway franchise headquarters. I wrote them a complaint letter to their customer service dept. via their website, and received a letter back saying how they valued each and every letter they receive, and that a representative would get back to me within 10 working days to resolve the matter. In this letter, I told them that I didn't appreciate being charged more now, and served much less. I NEVER received my customer representative letter. This is ridiculous, and totally unnecessary. It is corporate greed, nothing more. Blatantly obvious. I and each member of my rather large family will now officially boycott Subway, and will gladly share our bad experiences from this company with whomever should ask. It is an atrocity to be charged over 8 dollars for a 6 inch sandwich, with as few as 2 paper thin slices of meat, and 3 black olives, a tiny dab of mayo or mustard, small drink, and be smiled at the whole time you are getting shafted. The kids meals here have also gotten ridiculously small. The kids sandwiches (last time I got one for our son) I measured. It was 2 1/2 inches long, had one slice of thin meat one slice of cheese and a tiny dab of mayo. My 5 yr old son left hungry, we went elsewhere and got more food just to get full. You know, at least at McDonalds, you can get a kids meal that will fill a child. 6 nuggets, or a dbl cheeseburger and fries will do pretty well at that, and the prices are usually less than subway there too. Subway has chosen to raise prices, lower standards, skimp on portions, and therefore work themselves out of loyal customers.

Tattmann
erwin, Tennessee
U.S.A.

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REBUTTALS & REPLIES:

2Author 1Consumer 1Employee

Ex-Employee

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some information

Age - Batavia (U.S.A.)

SUBMITTED: Tuesday, November 25, 2008 POSTED: Tuesday, November 25, 2008

Just throwing out some information. The three of each item you speak of has actually been the correct standard for sandwiches for some time. When corporate would come around, we definitely made sure that we followed these guidelines. However, if a customer asked for more, we would gladly add as much as they wanted. Being charged for extra toppings is highly unlikely unless the store you visited was in an amusement park or somewhere unordinary like that. I managed a shop at a park and we didn't even charge for extra toppings apart from meat and cheese.

I guess an argument I could bring to the table in defense for Subway (which is just me playing the devil's advocate) is to remind you of everytime you've had to pay for extra toppings on pizza (which is ridiculous in and of itself).

Don't let this be a reason to never eat subway again. It's still the healthiest fast food you can find (which is important and I'm not saying that because I worked there but more because I'm a health educator now).

In conclusion, subway's policies never changed. It was just one bad apple (an owner allowing a store to charge for toppings) in the bunch. I still ask for handfuls of onions on my sandwiches.

Consumer Suggestion

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yep, well......

Cat - Hendersonville (U.S.A.)

SUBMITTED: Wednesday, November 26, 2008 POSTED: Wednesday, November 26, 2008

I had to actually explain to the so called "employee" what Oregano was! Now that is truly sad. I went back to their competitors which I enjoy much more anyway. Geesh......if you don't know what Oregano is you do not belong behind the counter. The final straw was the last time I went in a Subway the lettuce did not even cover the bread. How sad is that? Enough, I have never been back. Money is tight enough, I will spend it somewhere that wants my business.

Update By Author

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in response to ex-employees consumer information rebuttal:

Tattmann - erwin (U.S.A.)

SUBMITTED: Wednesday, December 10, 2008 POSTED: Wednesday, December 10, 2008

Quote "Just throwing out some information. The three of each item you speak of has actually been the correct standard for sandwiches for some time. When corporate would come around, we definitely made sure that we followed these guidelines. However, if a customer asked for more, we would gladly add as much as they wanted. Being charged for extra toppings is highly unlikely unless the store you visited was in an amusement park or somewhere unordinary like that."

As I have said, I have been a loyal subway patron for close to 20 yrs. This formula has never been discussed around here until the past year. I HAVE been charged for extras because I asked for more than 6 on a footlong. This is utter bullshit! The woman managing the Elizabethton, Tn. store was standing in front of me telling employees that if a person asked for more than 6 on a footlong, or 3 on a 6 inch, that they were to be charged for extra. This is going on at the 6 subway restaurants in my local area. My brothers stepdaughter was fired recently from the subway in Elizabethton. She was fired because she gave a person more than 6 on a 12 inch and did not charge for extras. She was told she was under cutting the till by not charging full price. Now, these stores are NOWHERE near an amusement park, or major attraction of any kind. This is coming down to pure corporate greed. Nothing else. I have a feeling that if a lot of people went in, ordered food, and got up to the toppings part of the line, and the person was only putting on 6 or 3, and if we asked for more but were told it would be extra? If we told them to throw it away as extra isn't worth it and we'll go somewhere else where they make sandwiches like we want them. The restaurants would have to change their views due to profit losses. It's something to think about. I'm sorry, but 1 black olive for every 2 inches of sandwich is rediculous! The prices go up, but the portions get smaller. It would do subway better to keep their customers happy than by losing them. Burger king used to have a slogan. Remember it? "your way right away at burger king now". Think about it.