Submitted: Tuesday, June 19, 2007
Posted: Tuesday, June 19, 2007
Ryan
Saint George
U.S.A.
First of all let me offer my sincerest apologies to Mary. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email, it is then also disclosed in the 1st paragraph of the Terms and Conditions of the offer, which you must agree to prior to submitting your order. The trial period is free for 14 days and we would not have charged Mary had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.
If you'd like to cancel using the customer service line it is 866-396-5718.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.