SUBMITTED: Wednesday, August 16, 2006
POSTED: Wednesday, August 16, 2006
Money Cares, Inc. takes customer service issues very seriously and does its best to alleviate concerns. We are one of the only companies in the debt resolution industry to offer an array of services to fit every need. Our counselors are paid the same regardless of the product they enroll someone into and provide a comprehensive analysis to assure that in the end, the best is being done for the customer.
Specifically, this complaint is very suspicious. First, This is individual is from the state of New York and Money Cares has never enrolled a customer residing in the state of New York. Our legal staff has determined that the laws in the state do not allow us to conduct business there. Second, the description of how we conduct business does not match the way we do business. In our debt settlement program, the customer is setting aside his own money into an account established for him in his name.
When a customer drops the program, they get the money back other than an initial retainer and a small monthly maintenance fee. Third, how did this individual all of a sudden come up with $30,000 to settle the accounts himself? Under a best case scenario, it should have taken 3 years to settle the debt putting aside $800 per month.
I suspect that this complaint is bogus and placed by either a competitor or a disgruntled employee. Since this particular web site does no due dilligence to assure authenticity, this kind of action is quite possible. It is virtually impossible to be in this industry, with any kind of customer volume, and not have complaints. People that are going through these type of issues are very anxious and often hear what they want to hear.
There are also some bad companies in this industry, as there are in all industries, that prey on vulnarable consumers and make it difficult to differentiate between the good and bad ones.
I am proud of Money Cares track record and know that we provide a quality product and service. I also know that we care about our customers. We have always bent over backwards to resolve issues with our customers. It is a shame that this kind of forum can allow a good company to be blemished with very little recourse.