I purchased a car in May, 2004 in Lakewood, CO, financed by Prestige Financial, my account rep is May. May called me 3 times, work, cell and phone.
But, I had repeatedly asked them to change the due date as it was in between paydays, they refused saying I had to "fax" the request. I did that, and was not informed until 2 weeks later they hadnt received the fax even though I had the fax cover sheet, dated August 4th, so I faxed them again, August 17th. The due date was then changed to the 30th.
I took my son to college, I am a single mother of 3 teenagers, when I got back, I received a phone call from May, telling me I "had to" borrow the money. I asked her why she couldnt add one payment to the back of the loan, I was refused.
I told her that my next pay day wasnt until the 20th, I would do a check by phone for then and another one on the 30th, I was refused, she still insisted I "borrow" the money. I told her that all I had was my 86 year old father in a nursing home, that maybe she should repo the car. I was then transfered to "Jared" identified himself as a supervisor.
When I told Jared the same thing I told May, I was again told "to borrow it" I told him if he was going to not work with me to come pickup the vehicle, he told me "Maam that is NOT an option, we are not a rental car company".
I called the next day and was told that Jared was not a supervisor, but a "loan counselor". So I wrote a letter to the Vice President of the company addressed personal and confidential, explaining my situation. I also filed a complaint with the Better Business Bureau.
I received a call 2 days later at work/home and my cell phone from Jamie re: my letter, who identified herself as Jared and Mays supervisor, I did verify she was indeed a supervisor. I asked her why she had a letter I sent to Mr. George Cook, V.P. marked confidential she answered me " Ohh umm he opened it and sent it to me he doesnt deal with "collections" I was 3 days past due.
Jamie continued to that I "had to" borrow the money within the next 2 days or She would demand I take it back to the dealership or she would garnish my wages . I When I further asked Jamie, why she has a representative working for her falsely identifying himself as a supervisor, she stated that she would "speak with" Jared. I also asked Jamie if she was stated that she would "speak with" Jared. I also asked Jamie if she was threatening me she stated " You need to learn that every time you keep complaining, it will get worse for you"
Barbara
Littleton, Colorado
U.S.A.