IKEA Hicksville may represent the worst service ever from any organization we have ever dealt with.
Here is a letter I sent to them amongs 4 hours of phone calls and multiple e-mails none of them returned.
Its amazing after spending $5,000 with them we can't get any service and they actually could care less about getting additional business from us.
Here is the e-mail and letter that I think explains all...
Dear Sean (he's one of the ridiculously lame managers),
It is amazing that I simply can't get this resolved even after 3 weeks and 4 plus hours of attempts to resolve it with Ikea staff. I have sent you an e-mail listing the problems, I have faxed the General Manager of the Hicksville Store and left multiple messages at work Ikea's voice mail – none of which have been returned.
One thing is apparent, no one cares about the situation at your store and we are going to pursue this vigorously with Ikea corporate by sending them the faxes, e-mails and dates of all calls made to LI Ikea and the lack of response. We can't imagine that corporate allows this type of service especially with corporate customers.
I'm no longer angry about the hours I spent on this but rather sickened by the worst customer service levels I have had to deal with in quite some time.
Steven Spitz
President
Big Apple Herpetological, Inc.
http://www.bigappleherp.com
800-92-APPLE
Big Apple Is A Registered Trademark Of Big Apple Herpetological, Inc., all rights reserved.
Here is the letter I sent to the manager of the store...
To Whom It May Concern:
We decided to test run using Ikea for 4 of our offices in our new corporate facility. The decision to do so has unfortunately created what was our second biggest headache in our entire moving process. I have spent several hours of my time trying to correct all the issues.
It is hard to understand how after leaving 3 messages over the course of a business week at work Ikea I could not get a call back even though I left my cell number where I can be reached anytime. Eventually, I did get my shipment 3 weeks after the original intended date. When it arrived there were many pieces missing and after several times holding for more than 15 minutes I was finally put in touch with Alissa. I was able to report some of the missing pieces right away since the assembly person saw right away some of the missing items. By the end of the day we found many pieces missing as well as significant damage to one of the Galant desk tops.
All of this would be forgivable if after a week of trying to reach Alissa again I have been unable. Two additional messages have been left with my cell phone pleading for a call back. Yet, no call was ever returned. This service is abysmal. I rightfully feel Ikea could care less. Pieces of unfinished furniture sit in our warehouse that we have been charged for yet cannot use.
Here is a list of missing pieces that were paid for but not received…
3 Jules Seat Shells In Black
1 Jules Chair Frame
2 Nominell Arm Rest
4 Trassent/Beslut St/Bk ULTUNADGRY CF
Damaged Parts That Are Awaiting A Credit That Has Been Claimed Via A Form From Assembly Company…
1 Galant 63 x 47 Top (part of a $309 desktop system)
Items that were ordered on 9/18 and still not received despite the indication that we would receive all pieces within 2 weeks…
2 EFF N Draw Unit/3 Draw bch Ven
Galant Tbl Top 46 ½” Dgry
Items on order and/or in drawings done by Ikea but not charged or received…
1 Additional Nominell Chair with armrests (like the other 2 that were shipped)
4 Packs of Bar Magnets wht/blk 8 pk
1 Galant 1/2rnd tbltp 16x32” bchv
1 Galant Frm For Halfrnd Tbltp Slv
It is my sincere hope that this will be taken care of immediately. It is hard for me to believe that I have had to take over 4 hours of my own time attempting to correct these issues. Most difficult of all is that we had every intention of using Ikea for the rest of our offices since we do like the furniture. Yet, I feel it would be difficult to do so considering the incredible lack of customer service.
We request an immediate answer as to when the above situation will be resolved.
Sincerely,
Steven
SURPRISE SURPRISE - We never received an answer or our merchandise. We have decided to take this up through AMEX and we are contimplating the creation of an IKEA problem (forum) website. They have truly taken a company (us) who had every intention of filling more of our offices with Ikea furniture into a company that truly despises them.
Steven
Hauppauge, New York
U.S.A.