Submitted: Saturday, January 24, 2009
Posted: Saturday, January 24, 2009
Dbc58
La Verne
U.S.A.
That is the polar opposite of my Ryobi experience. After two calls and mutiple email exchanges, I could not get them to replace a brand new defective battery. Fortunately Home Depot took care of it - no thanks to Ryobi. I will never buy another tool from Ryobi. Ever. Look on Ryobi's own site and you will find lots of people with similar problems. Search for "lithium battery" on the BBS.
Submitted: Saturday, May 31, 2008
Posted: Saturday, May 31, 2008
Doityourselfer
Hudson
U.S.A.
Sorry for such a delayed response but I just stumbled across this complaint. This sounds like this is a VERY isolated incident. I am a home do-it yourself guy. Last three homes I have owned I have plumed, wired, and built out the basements, remodeled a kitchen, replaced windows and doors, and completely tore out and redesigned a bathroom from the floor stringers up. I use almost nothing but ryobi tools - Battery operated, Electric power, AND and Gas engine powerd. I have NEVER had a single problem with any of them and they are used very hard.
About 3 years ago, I actually dropped a 12V battery Operated drill from a roof and it split the casing. I called Ryobi, and asked where to take the drill for repair or if it would even be worth it. They took my name, adrress, and phone # and sent me a whole new COMBO KIT... Not just the drill but an entire combo Kit. Sight unseen, no questions asked. They did not even want a receipt or anything. For all they knew, I could have never even owned a Ryobi drill.
Hats off to them and their tools. I buy NOTHING but ryobi whenever possible now.
Now THAT my friends is awesome, over-the-top Customer service!