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  • Report: #365343

Report: ACE INDUSTRIAL SUPPLY

Category: Home & Garden Stores

ACE INDUSTRIAL SUPPLY Quality Tools Great Prices Service Www.acetools.com Tim SternsACE INDUSTRIAL SUPPLY INC Burbank Quality Tools Great Prices Service Www.acetools.com Tim Sterns Telemarketing phone tool lennox sawzall milwaukee blade dewalt saw safety supplier rips off customers and salesmen Burbank California

*UPDATE Employee ..inside information:...

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ACE INDUSTRIAL SUPPLY

Phone:  818-252-1981
Fax:  818-252-0898
7535 San Fernando Blvd.
Burbank, California 91505
U.S.A.

Submitted: Thursday, August 21, 2008

Last posting: Friday, August 29, 2008
Reported By

Boise, Idaho

I worked for this company for 3 years, and finally got feed up with what I saw on a day to day basis.

This company is in the business of calling on customers in the farming, construction, auto business, basically anyone that will use their tools. One the surface it looked like a great job to me.

In reality this company berates and lies to customers just to get their products out the door. All the sales trainers teach this method. Anything from cussing out wifes and secretaries of customers to literally threaten customers if they do not buying their products. I also received complaints from customers on a daily basis of highly inflated charges being added to their invoices. Ace would add upwards of 28% additional charges to customers, even if the salesman would submit the order with no freight or charges to be added.

Ace treats both its internal and external sales force in the same way. The owner (Tim) constantly changes policy and pencil whips checks. It was also not uncommon to find customers that never returned their product back to Ace and yet we as salesmen still got charged back not only for the product but the overly inflated freight as well.

The only benefit I found to working at this place was the huge amount of customers we would get from other companies that the owner would recruit on, and then later screw over. We would receive large amounts of existing customers from other salesmen that were not in our building. There were in other states, I believe Idaho, Arizona, Florida, and Ohio.

I think they would catch on to Ace's changing of policy after they would recruit them, then they would leave and we would get all of their accounts.

Even though I made decent money there, I just cannot keep lying and yelling at customers. And to anyone thinking about working for this company stay away. I have since gone on to a more reputable supplier and have been happy with their product line and customer service.

Fisk
Boise, Idaho
U.S.A.



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Updates & Rebuttals:

Updates & Rebuttals
Update

Submitted: Tuesday, October 13, 2009

Posted: Tuesday, October 13, 2009

SSLG

Encino
USA

REVISED NOTICE TO "FISK"

To: “Fisk”:


 


On April 16, 2009, a complaint entitled Ace Industrial Supply, Inc. v. John Doe 1, et al., was filed in the Los Angeles Superior Court – North Central District, located at 300 East Olive, Burbank, California 91502, and designated Case No. EC049753 (hereinafter, the “California Action”).  The California Action includes a cause of action for libel and a cause of action for libel per se.  As alleged in the California Action, a cause of action for libel is brought against the individual who uses the pseudonym “Fisk” and intentionally published on the www.ripoffreport.com website the following statement on August 21, 2008 and later modified on August 28, 2008, under the heading entitled, “Ace Industrial Supply”: that Ace Industrial Supply, Inc., “berates and lies to customers just to get their products out the door.  All the sales trainers teach this method.  Anything from cussing out wifes and secretaries of customers to literally threaten customers if they do not buying their products.”  The California Action was instituted because the published statement referenced above is false, were read by third persons and Ace Industrial Supply, Inc. has suffered damages as a result of the publication of the false statement referenced above.


 


In or about August 2009, Case No. CV2009-025710 was assigned to legal action entitled Industrial Supply, Inc. v. John Doe 1, et al by the Superior Court of the State of Arizona In And For The County Of Maricopa, located at 201 W. Jefferson, Phoenix, Arizona 85003-2243 (hereinafter, the Arizona Action”).  The purpose of the Arizona Action was to obtain a Subpoena Duces Tecum compelling XCentric Ventures LLC, an Arizona Limited Liability Company (hereinafter, “XCentric”), the manager of the website found at www.ripoffreport.com, to provide Ace Industrial Supply, Inc. with information that will lead to the discovery of the true identity of the individual(s) who use the pseudonym “Fisk” and intentionally published the statement on the www.ripoffreport.com website which is referenced in the preceding paragraph.  The purpose of obtaining this information is so that Ace Industrial Supply, Inc. can properly serve the California Action and prosecute the California Action against the actual individual(s) who published the statementson the www.ripoffreport.com website which is referenced in the preceding paragraph.  On August 28, 2009, the Superior Court of the State of Arizona In And For The County Of Maricopa issued a Subpoena Duces Tecum directed at XCentric which included certain requests which are made for the purpose of obtaining from XCentric information that will lead to the discovery of the true identity of the individual(s) who use the pseudonym “Fisk” and intentionally published the statement on the www.ripoffreport.com website which is referenced in the preceding paragraph.  Said Subpoena Duces Tecum has been served on XCentric.


 


 


The individual(s) who use the pseudonym “Fisk”, as referenced above, PLEASE BE ADVISED, you have the right to timely and anonymously file and serve a response to the Subpoena Duces Tecum.  Such a response can include an objection to the Subpoena Duces Tecum.  You are strongly encouraged to seek legal advice with respect to your rights concerning all issues mentioned herein.  Any response to the Subpoena Duces Tecum should be filed with Superior Court of the State of Arizona In And For The County Of Maricopa, located at 201 W. Jefferson, Phoenix, Arizona 85003-2243 and a copy of any response should be mailed to the following: 1) Kerry M. Griggs, Esq., The Cavanagh Law Firm, 1850 North Central Ave., #240, Phoenix, Arizona 85004, phone: 602-322-4000; 2) Gary N. Schwartz, Esq., Spile, Siegal, Leff & Goor, LLP, 16501 Ventura Blvd., Suite 610, Encino, California 91436; and 3)XCentric Ventures, LLC, 3200 N. Central Avenue, Suite 2000, Phoenix, Arizona 85012.  If you desire copies of any pleadings filed in the California Action and/or the Arizona Action, you may request same, on an anonymous basis from Kerry M. Griggs, Esq., Gary N. Schwartz, Esq. or you may obtain such pleadings directly from the Los Angeles Superior Court – North Central District and the Superior Court of the State of Arizona In And For The County Of Maricopa.


 


PLEASE BE FURTHER ADVISED that fourteen (14) days from October 13, 2009, legal counsel for Ace Industrial Supply, Inc. in the Arizona Action, namely the Cavanagh Law Group referenced above, intends to bring a motion in the Arizona Action, requesting that the Superior Court of the State of Arizona In And For The County Of Maricopa issue an order compelling XCentric to provide the information requested in the Subpoena Duces Tecum that was previously issued on August 28, 2009 and subsequently served on XCentric.


 


This notification is being provided to you pursuant to the Court of Appeals, State of Arizona, Division One holding in the matter entitled Mobilisa, Inc. v. John Doe 1, et al., Case No. 1 CA-CV 06-0521.

Update

Submitted: Thursday, August 28, 2008

Posted: Tuesday, October 13, 2009

Dennis

Tempe
U.S.A.

and the owner tim stearn is a dirtball scumbag

who married a one legged stripper. He berates his employees and barely stops in except for his daily beatings. I would recommend avoiding this place at all costs. Besides the fact they sell imported junk
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