I purchased lawn furniture at this Lowe's store in Gainesville, Florida. I bought it with the help of a young man I had to finally run down as I had asked several people to help me only to be told, "in a minute." I waited 30 minutes before snagging this young man from a main aisle.
My best friend was with me and decided to purchase some also. We both were told that the furniture was in the box and and was not available for viewing as the boxes couldn't be opened.
The young man wrote the numbers down for us to take up to the cashier.
We paid for our purchases and waited over an hour for someone to help but the awkward boxes in my Tahoe. They never came and finally I beeped my husband to please come help us. He came and started loading the boxes in the car only to be stopped by the store manager (Rob), and asked to see the receipt. He was shown both receipts and then states that they were sold individually not by the box. The head cashier had been helping my husband load each box on a shopping cart and thought the chairs were sold by the box only as that is what she had been told.
I went to the service desk and asked to speak to a manager as the other one had disappeared. I waited for 30 minutes while the lady begged each one of the managers to please come to the front. One came to the front but was busy answering phones. She asked him several times to please speak to me and he said, in front of me, that he didn't have any time, he was on the phone. I spoke up and told him I would follow him around until he did speak to me. He finally hung up and informed me that there were too many customers and too few workers in the store. That's nice, but I needed help.
He finally came to the department with me and hemmed and hawwed until he finally said he had to check to see if we had been told correctly. He came back and said that the "stupid college kids" had told me incorrectly. I'm sure the head cashier wasn't a college student.
He finally got the store manager, Rob, and this man thought he was Tom Arnold and acted about as goofy as his characters. He kept giggling and acting silly.
He first told me I was lying and wasn't told that until he realized there were 2 of us. Then he called the head of the zone and this man stated, "he had been sweating his butt off under a tarp outside the store and if he had been there he wouldn't have told us that." He then walked off. The store manager didn't have a problem with him talking like that to ladies as he had a marked lack of respect for the women he spoke to that worked there.
He finally told us that it was too bad we had been told incorrectly by 2 people (which he finally located) but that wasn't his fault. When asked for a corporate number, he laughed and said go ahead and find it and then call, they won't do anything but send me an e-amil, like I care.
I had thought Lowe's was a step above Home Depot and have made a tremendous amount of purchases from them but I won't any longer. The manager couldn't believe that I simply cancelled the purchase and requested a refund.
All I wanted was the 4 chairs I had paid for.
DON'T SHOP AT LOWE'S!
Lisa
KEYSTONE HEIGHTS, Florida
U.S.A.