On May 11, 2002, I went to Lowes and bought an under counter trash bin that pulled out. Along with that trash bin, I bought several other items. The total was $126.+.
On May 22, 2002, I took the trash bin back because it would not fit in my cabinets. When I took it to the refund counter, the girl told me she would give me a store credit. No, I don't want a store credit, I would like to have my money back I said.
She immediately told me that "store policy" was no cash refund on checks for 15 days! Fifteen days! I asked for store manager, he said it was store policy again. He just blew me off! Well, I have to make another 40 mile trip because I was 4 days short of the 15 day policy.
I do not understand why they would let me walk out of the store with $126 worth of merchandise and then not let me take back one $40 item. Between April 27 and May 11, I had spent over $600 with Lowes. Needlessly to say, after I get my refund, I will be shopping somewhere else for my home needs. I think this is poor "store policy" but do the arithemetic on 15 days at $40 and the interest it will draw, over all the Lowes stores that this might happen; and I believe we can better understand the "store policy".
Joan
Knightstown, Indiana