Rip-off Report Investigation
Planet Antares, Inc. joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Planet Antares, Inc. approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Planet Antares, Inc. is sincere in their commitment to remedy any and all customer concerns. Company executives stated to Rip-off Report that Planet Antares, Inc. has now dedicated a portion of their management team to work exclusively on making improvements in the customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.
As a sign of their commitment, Planet Antares, Inc. distributes a Warranty of Quality Assurance to every new distributor. This warrants that out of the last 2,000 distributors placed in business, less than 1% have ever written the company management, or any agency, requesting a refund.
PLANET ANTARES, INC. gets new distributors started on the road to business success by providing them with their own personal Coach who is supported by the Planet Antares Marketing, Locating and Technical service departments. This exclusive, ongoing support and information will serve as the foundation for their continued success.
Planet Antares, Inc. makes no guarantees as to the success of an entrepreneurs success with their own business, but ensures that there is always support staff and materials available for their use. They are committed to providing the turnkey program that will, with the distributor's sincere and applied efforts, go a long way in achieving the success of owning their own growing business.
info@planetantares.com
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Planet Antares, Inc. has assisted more people in starting their own home-based vending businesses than any other company in the world. Since 1987, they've offered a turnkey home-business system dedicated to establishing an independent operator presence in the Automatic Merchandising industry. That system has provided thousands of qualified entrepreneurs the opportunity to start competitive home-based vending businesses.
Because of our investigation and the sincere efforts put forth by Planet Antares, Inc., Rip-off Report is proud to give Planet Antares, Inc. a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a totally honest approach to corporate introspection.
Planet Antares' COO stated "We understand that the only way to grow as a company is to stand behind our product and the opportunities it offers by the continued support of our distributor support program". He then added, "We know there is no guarantee that a distributor will perform or earn as well as the statistics suggest, but I can assure you that we are 100% committed to resolving any issues and creating an excellent and successful business for our distributors".
PLANET ANTARES, INC. CONTINUES TO GO ABOVE AND BEYOND BY MAINTAINING THEIR QUALITY ASSURANCE.
Planet Antares, Inc. provides Customer Service and Technical Service staffs who are an enthusiastic, highly focused team dedicated to meeting the needs of a distributor's new business. They have implemented a program with day-to-day monitoring and monthly departmental audits that ensures every Coach is up-to-date with all materials and services necessary to make a distributor's new business successful. They are consistent in their communication with distributors, using the most effective means to ensure that there is always forward progress in the start-up of a new business.
PLANET ANTARES, INC. GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT...
Planet Antares, Inc.'s COO said "Following our 21 year proven program is critical to the success of our distributors.
“We are not a franchise and therefore cannot force our distributors to do the required mailings, or have the required work ethic, it is up to each individual to put in the necessary energy and time to achieve their desired goal.” Planet Antares, Inc. executives tell Rip-off Report they are managing issues when they arise and proactively looking for ways to decrease possible misunderstandings in the future through maintaining high standards for the sales team, adding extensive quality assurance measures, implementing workforce management and increasing training.
Additionally, their COO added, “Our distributors all have different goals for their business. Many are looking for a supplemental income, others for retirement savings and some become full time vendors. Our program is designed to work in any of these situations as long as the program is followed exactly and our coaches are allowed to do their job…Coaching.”
In spite of all these situations, which show that bad service is not always a fault of Planet Antares, Inc., I believe you have a company that is ready to support those who need assistance and is willing to make things right if they seem to have not gone as expected.
Rip-off Report knows, there is no company or individual that is perfect – Planet Antares, Inc. knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of
Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Planet Antares, Inc. and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Planet Antares, Inc. takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Planet Antares, Inc. enjoys.
Rip-off Report feels Planet Antares, Inc. has gained insight from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. One executive stated, "We can only improve our business based on feedback from our distributors, sometimes that feedback may be hard to hear but it is the only way we can become better."
Planet Antares, Inc. shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Planet Antares, Inc. has assisted more people in starting their own home-based vending businesses than any other company in the world. Rip-off Reports to show for it. What really is amazing that despite Rip-off report appearing on most search engines right below Planet Antares, Inc., their complaint ratio is less then one half of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Planet Antares, Inc. is showing leadership in the industry for other companies to follow in the treatment of their customer service for distributors.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Planet Antares, Inc., overall, our research demonstrated to us that Planet Antares, Inc. is a solid, reliable company that stands behind its program.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Planet Antares Customer Service: at
info@planetantares.com
RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Planet Antares, Inc.
Here's why.
Planet Antares, Inc.made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com
Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A