Rip-off Report Investigation .Ivy Capital joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.By Ed Magedson - Founder, Rip-off Report
ivy Capital approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Ivy Capital is sincere in their commitment to remedy any and all customer concerns. Top executives from Ivy Capital have spoken to Rip-off Report detailing their extensive overhaul in their structure which supports a whole new customer service division with 24-hour live support, online customer service ticketing and 15 minute live response times. These changes , along with many others, were implemented as a direct result of feedback they received from Rip-off Report.
To ensure that every customer service agent is handling all customer service issues with the same dedication each and every single time, Ivy Capital is now regularly monitoring all interaction between agents and our valued customers. Also implemented by Ivy Capital is a training program for our agents that allows them to achieve a high level of customer service. This training program involves monthly testing which tests our agents on problem solving, taking initiative, and serving our customers with honesty and excellence. At Ivy Capital, Customer Service is not just something we provide, its something we pride ourselves on. Ivy Capital knows that a happy customer is the one that keeps on coming back.
IVY CAPITAL CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTSOne of the surprises that came from the Rip-off Report investigation was the complaints that had little to do with Ivy Capital. Ivy Capital has implemented a new application process for vendors and affiliates that properly vets all applicants and ensures that all information received is correct and up-to-date. Also involved in this process is the act of obtaining verifiable references from well-known banks and other affiliates with proven names for success. To prove to their customers just how serious they are about turning a new page and providing excellence at every opportunity, Ivy Capital has ended many relationships that did not meet their rigorous new standards. Ivy Capital believes that customers are part of their family, and anyone who does not work well with Ivy Capital, is certainly not good for the whole family. Ivy Capital is prepared to walk away from any and all business ventures that do not guarantee the safety and interest of their clients. Ivy Capital gladly accepts and will welcome feedback on any company they partner with at
customercare@icicoaching.comANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH Company executives have been working hard to prevent extended hold times on calls, dropped calls and transfers to the wrong department. Establishing a 24-hour call center in 3 different locations has allowed Ivy Capital to provide constant contact to a live customer service agent as well as up-to-the-minute support. Since our investigation and aggressive efforts by Ivy Capital, we can, with all confidence, give Ivy Capital a positive rating. Not only did Ivy Capital reach its goal to provide excellent support and resolve past customer support issues, but with its strategic changes, Ivy Capital has set the bar extremely high in terms of dedication, efficiency, and customer service!
Ivy Capital ' s CEO stated : " We have implemented an aggressive and strategic customer service structure that is sure to change the way issues are handled in the future in all businesses. ". He then added, " We realize mistakes have been made but we also know that without our customers and their feedback, we would not be able to grow the way we have. We only improve through our customers high standards and our endevour to match and surpass their expectations."
Ivy Capital CONTINUES TO GO ABOVE AND BEYOND BY IMPLEMENTING QUALITY ASSURANCE PROGRAM. Ivy Capital has also started an "Excellence in Action" program. Emails are sent to clients after key conversation to make sure that clients understand the principals and strategies covered. This will give their clients a chance to give vital feedback on the information that is covered as well as the presenter of the information. Thanks to the feedback from clients, Ivy Capital has made changes to the information presented and is currently training their staff on how to be more effective.
Ivy Capital GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT... "I have been working with Ivy Capital for over two months now and I can promise anyone who has any doubts, this is not for the weak hearted or the lazy!!! This program required hard work and dedication. My life has been blessed in more ways than one and I want to thank Ivy Capital for their constant cheerleading, motivation and support. If you aren't ready, don't waste your time or theirs!" - Marie Stockton, 32, MA
Ivy Capital has many clients like Marie who have made their system work for them in miraculous ways, but company executives also like to stress that a team is only as strong as their weakest player. Like any job or endevor out there, this program requires hard work, persistance, and a commitment to excellence. If you choose to fail, that is no fault of the company. No one walks onto the soccer field and blames the coach after an awful game when the players never showed up for practice in the first place. Its the same in business. Ivy Capital also realizes that there can occasionally be a breakdown in communication between the client and the advisors, for any number of reasons. Ivy Capital is managing issues when they arise and proactively looking for ways to decrease possible misunderstandings in the future through added employee incentives, instituting high standards for sales executives, implementing workforce management and increasing training.
Ivy Capital has found that the main reason they lose clients is because the clients don't make money overnight. If it sounds too good to be true, it probably is! Ivy Capital does not promise overnight succes, they promise long term growth and wealth with the right time and dedication put into each business by the individual client. With every business out there, if money is made overnight, it can be lost just as easily because the skill and knowledge base has not been built up sufficiently to sustain that type of success or business. Ivy Capital doesn't stay with you for when you achieve your first milestone, they are in it until each and every client feels established enough to venture out on their own with their extensive skill set, business savvy and new outlook on life.
In spite of all these situations, which show that bad service is not always a fault of Ivy Capital, I believe you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows, there is no company or individual that is perfect – Ivy Capital knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of
Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORTAs a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Ivy Capital and I would now like to share the results with you.
The majority of customers that had been e-mailed had satisfactory endings to their issues and asked that their original complaint be removed. Unfortunately, we explained to those customers that once a complaint is made we are unable to retract it. Here at Rip-Off Report, we believe its much more beneficial for both the company and its clients to see where most of the problems originate from, where communication broke down and how the issue was resolved. Many top generals and decorated war hero's study, not only their opponets tactics but also the history of their own armies. This allows them to see the past, study and improve on old techniques and to create a foundation for strength and excellence that will carry them through many battles and fortify those that come after. Its important to deal with companies that take a serious approach to customer service. With Ivy Capital's approach to customer satisfaction, you can feel safe in the knowledge that they care about each and every customer and are taking an aggresive approach to customer satisfaction. With Ivy Capital, you can be sure to reach new levels of success with the backing of a new type of company: One that puts the customer first!
Rip-off Report feels Ivy Capital has learned from past experiences with customers. One company executive made the following comment to us: "It isn't about these huge corporations anymore. Everyone is a business these days and its the individual that goes out on their own and makes something great, that dictates what large companies stay in business. We don't want to swim against the current and we don't want our customers to fail. If they fail, we fail. We fail to provide excellent service, we fail in our business and most importantly, we fail the client. We are not built to fail! We are built to succeed and only through working hand in hand with clients and affiliates can we achieve greatness!
Ivy Capital shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.Keep in mind, Ivy Capital has worked with over a million clients and with only 19 Rip-off Reports to show for it. What really is amazing that despite Rip-off report appearing on most search engines right below Ivy Capital, their
complaint ratio is less then one half of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ivy Capital is showing leadership for other companies to follow that care about their clients.
ABOUT THE CORPORATE ADVOCACY PROGRAMWhile Rip- off Report does not endorse any company, including Ivy Capital, overall, our research demonstrated to us that Ivy Capital is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact ivy Capital: at customer
customercare@icicoaching.comRIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Ivy Capital.
Here's why.
Ivy Capital made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com
Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A