Submitted: Wednesday, February 07, 2007
Posted: Wednesday, February 07, 2007
Amy
Surprise
U.S.A.
I am actually an agent for Customer Care for Best Western,I just wanted to say to the guest that talked bad about customer service,that it depends on what your issue was at the hotel.If you have a billing problem,we try our best to help you out,unless you already disputed it with your cc company.The agent that took your call should have had you fax that proof of your complaint to further reveiw.I myself have been at the corporate office for about a year and have a very good repore with my guests and members of the hotels, that I have taken above and beyond to correct problems before they get to far.You must have talked to either a new agent who did not know what they were doing or they just didn't care.But we have great agents that do look into these things further and I do not want anyone to stray away from the Customer service help,due to one bad response to a guest.Like I said it depends on the nature of the complaint and also we have to get the other side of the story before we make a decision.We have had guests that said that they do not know why things happened the way they did,and when the hotel responded.We find out that the guest was very abusive and the police were called.This is just an example.
Submitted: Friday, March 29, 2002
Posted: Wednesday, June 12, 2002
Bobbi
Kootenays
Each Best Western Hotel is independently owned and operated, but must resolve these types of issues with guests responsibly.
I suggest you contact: Best Western International Customer Service - call toll-free to 800-528-1234, and ask for Customer Service.
You can also obtain information on reporting these issues through http://www.bestwestern.com
I am sorry this happened to you. If you have been dealt with in an unsatisfactory manner, please report the hotel involved to Best Western International.
Submitted: Thursday, March 04, 2004
Posted: Friday, March 05, 2004
Carol
Moss Point
U.S.A.
Don't bother to call customer service for best western!!!!! You will get no-where. After filing a complaint concerning one of the bestwestern hotels and getting no satisfaction, I contacted customer service..........Ha Ha Ha. They proceeded to take my complaint, then inform me they would contact the hotel directly and get back to me. They called me the next day and said SORRY, but the hotel said thus and such and thats that. I explained that I had proof of my complaints and they said well we can't do anything because each hotel is individually run and we can't make them correct the problem.......so...don't wast time with cust. service.......as I said they are just a big joke. Stay away from Best Western's if you don't want to be RIPPED OFF!!!!!!!!!!!!!!!!