Submitted: Friday, November 20, 2009
Posted: Friday, November 20, 2009
Scott
cedar park
U.S.A.
hahahaha.....looks like lots of people will be looking for new coverage.....as a Health Insurance Broker in Texas I can help you.... email me at (((REDACTED))) Scott
Effective November 18,
2009, Imerica was placed into Rehabilitation by Order of the Pulaski
County Circuit Court of Arkansas where Imerica is domiciled.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Submitted: Tuesday, November 03, 2009
Posted: Tuesday, November 03, 2009
Ahu inc
Ft. Worth
U.S.A.
Bobj,
I question the accuracy and motive of your report and
description of American Health Underwriters home office. Therefore, on
behalf of the Company, I am obliged to file a rebuttal.
I have been an employee here for 6 years and an appointed agent at AHU
for 11 years. Currently, I am an officer of the Company. From the tone of your report, it
appears that you have some strong personal feelings in regard to your experience
at our home office. It is my hope that this will be resolved.
Vitals: (For public knowledge) American Health
Underwriters was founded in 1968 and is family owned and operated. We
have been located in central downtown Ft Worth at 830 Taylor St since 1984 (we
are not renters, we are owners). Our building is 12,000sq
feet spread over 3 floors. We have full 2 ½ kitchens and 3 lounge
areas on 3 floors. Our call center occupies our top floor approx 4,000sq
feet (avg 182sq feet per agent). We also boast highly functional state of
the art classroom and training facility on our 2nd floor. AHU
produces over $50 Million in new business premium annually for our
carriers. We have 22 full-time employees at this location. Our call
center is located at our home office location. (I assume this is the
phone room to which you are referring because it is
the only call center we have).
Call Center: I submit that our call center is one of the
most successful and professional call centers in the country (we are also one
of the smallest). We have 20 agents, supported
by 3 managers, and fulltime IT staff, equipped with the latest model Dell
computers (large flat screen monitors), Avaya integrated phone system and
support technology to service potential and current clients. All call
center agents are licensed and undergo rigorous training to gain acceptance to
our call center program (2 week program). We expect a level of
professionalism and customer service from our agents that go far beyond what is
acceptable in the rest of the industry and we review agent performance on a quarterly basis. Our call center opened in
July2007 and our average agent has been with us for 14 months. I submit that we
are the Gold Standard in the industry.
I am terribly sorry that your experience was not a positive one. I encourage you to contact
me for further discussion or concerns.
Serving you.
Submitted: Thursday, March 12, 2009
Posted: Thursday, March 12, 2009
A
Dallas
U.S.A.
Ok, I received an email from this company to set up an interview. Thanks for the heads up. I just can't work in one of those tiny little phone centers/sweatshops!! Those places are so insulting! How do employers expect people to exist like that 40 hours every week?!? It's just wrong.
Just out of curiosity, what is the 'good concept' the company has?
Submitted: Friday, March 13, 2009
Posted: Friday, March 13, 2009
Eddie
Dacula
U.S.A.
AHU sells I-Merica insurance which is a good company, however so new that A.M. Best hasn't rated it yet. But at least in Ga., they market their brand by individual one on one contact with the prospects. I have not been approached by them to telemarket as an agent in a swet-shop. Therefore it leads me to believe that only one guy, or one operation is trying that form of marketing..