Beginning in December, this company/entity started charging my credit card account numerous times per month. I immediately contacted the credit card company, Chase, and notified them of the fraud. Chase closed my account, reversed the charges, and started an investigation. Chase then gave the fraudulent entity my new credit card information, and so the fraudulent charges carried on each month on my new card. I called them continuously each month to dispute the additional charges. Chase refused to credit the post-December charges until completion of the investigation. They also told me not to pay the fraudulent charges on my bill. However, that resulted in me being assessed late fees and finance charges.
I stopped using the card personally, paid off any authorized charges, and watched more fraudulent charges add up. After numerous calls (10+), Chase promised that they would credit all the false charges, along with the late fee and finance charges. I saw a credit come thru for the late fee and finance charges, but never one for the fraudulent charges, now over a hundred dollars.
I continued calling to report more charges, and asking when the credit would appear. I was told it took one billing cycle. The next billing cycle I saw additional charges posted, and called yet again, only to find out (finally) that they had completed their investigation over a month ago, and had denied my claim. In other words, Chase told me that these were not fraudulent charges.
Now I am left with a company that fraudulently charges my account, and a credit card company that aids in this fraud.
All fraudulent charges started with an AP9* followed by a name. Further, these charges started when I have a rock solid alibi - and thus - there is no way I could have even unknowingly/accidentally authorized these charges.
Total scam on both this AP9* company, and Chase Bank.
Anonymous
Cheshire, Connecticut
U.S.A.