Report: Frank Kern, Mass Control, Infomillionaire

Reported By: (Los Angeles California)

Frank Kern, Mass Control, Frank Kern, Mass Control, Infomillionaire No Refunds Given - Never Responded to Numerous Support Requests San Francisco California

*Consumer Comment... Frank Kern did right by me

1Author 1Consumer 0Employee

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Frank Kern, Mass Control, Infomillionaire

548 Market St #22135,
San Francisco California 94104
U.S.A.
Phone:
Web Address:

Category: Internet Marketing Companies

Submitted: Monday, February 16, 2009

Last posting: Monday, November 30, 2009

I purchased the Infomillionaire program consisting of a DVD and workbook. Part of the deal was a monthly membership ($39.95 a month) to receive future publications. The workbook I received had TONS of whitespace, large font size and excessively large screen shots. It is really a 36 page booklet, not a real workbook.

I was un-impressed and after 2 weeks, cancelled my membership. On his website he repeatedly emphasizes that he has "fulltime staff who respond to all inquiries in several hours." NOT TRUE AT ALL! I sent numerous requests to cancel, and never heard back from them at all.

You can guess what happened next: on my next credit card statement I received a bill for $42.00! And no publication was sent to me, either. Again I sent numerous emails to his support website, and of course no phone number is ever provided anywhere. He NEVER responded to a single email, and never refunded the charges he unethically placed on my credit card. I had to go to my credit card company and get the charges reversed. I would never do business with Frank Kern or Trey (his associate) due to the overhyped products they sell and their complete lack of customer service and integrity.

Internet Marketing Student
Los Angeles, California
U.S.A.

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REBUTTALS & REPLIES:

1Author 1Consumer 0Employee

Owner of Company

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Thanx you, Brett. How can I help?

Frank Kern - La Jolla (U.S.A.)

SUBMITTED: Thursday, March 19, 2009 POSTED: Thursday, March 19, 2009

Hi, this is Frank Kern (the person being "reported").

I see the person who wrote the report goes by the name of "Brett" and lists LA as a residence.

After searching our database, I see we have only one customer in LA with the first name "Brett".

(Last name beginning with a "K", house number for street address is "10248")

According to our customer support records, this person placed an order on 12/18/2008, successfully cancelled the trial for our newsletter on 1/4/2009.

Our records show that this person was never billed at all for the newsletter. I'm happy to provide screenshots of all documentation relating to this matter if it would be helpful.

More importantly, I'd like to extend a sincere apology to the customer who posted this report for any and all inconvenience.

If someone will contact me with more details, I'll better be able to get to the bottom of where the ball was dropped in our customer service funnel. It would help improve customer service overall and I'd really appreciate it.

My personal email address is superbadkern AT gmail.com.

Thanks,
Frank Kern

Consumer Comment

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Frank Kern did right by me

Glenn Palmer - Maple Ridge (Canada)

SUBMITTED: Monday, November 30, 2009 POSTED: Monday, November 30, 2009

I signed up to Infomillionaire in August(2009). This was one of those five day trials that got away on me, as they often do. I was double charged in the process, so the total was $215 canadian funds. I didn't pursue the matter for about two months, actually until my wife pointed out this ripoff report.
Long story short: my experience was totally different. I filed a support ticket and got a response acknowledging the ticket within two hours. Next day, received an email saying they had cancelled my subscription and refunded the money. I just went through my Visa bill and discovered that they had not only reversed the double payment, they had given me all my money back. They didn't have to do that. By rights, the one payment was legit. I never had to try the phone number on the service web page, but I'm confident that would have been answered as well.
In summary, I only have good things to say about Frank Kern.