Rip-off Report Investigation
Thrive Learning joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.By Ed Magedson - Founder, Rip-off Report
Thrive Learning approached Rip-Off Report with the express purpose of resolving client concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Thrive Learning is sincere in their commitment to remedy any and all customer concerns. Company executives stated to Rip-off Report that Thrive Learning has now dedicated a portion of their expert consultants to work exclusively on making improvements in the client training and customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.
As a sign of their commitment, Thrive Learning recently had every employee sign a "Commitment to Excellence " contract. This document, between Thrive Learning and its employees, was designed to reiterate the fact that customer service is their primary concern. This contract states "Without our clients Thrive Learning does not exist, therefore our clients are our #1 priority and I as an employee will go above and beyond our client's expectation in the pursuit of excellence in every aspect of the business". An executive told Rip-off Report that every employee signed this contract from the CEO down to part time employees.
THRIVE LEARNING CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTSOne of the surprises that came from the Rip-off Report investigation was the complaints that had little to do with Thrive Learning. Thrive Learning understands the saying, "you can be judged by the company that you keep" so Thrive Learning is working with their affiliate companies to make sure they are held to the same high standard. In fact, Rip-off Report learned from a company executive that they have ended relationships with companies that were not willing to make changes. In today's business world how often do you find a company willing to walk away from profits in the name of ethics? Thrive Learning has and says they will again if necessary. Thrive Learning carefully screens the companies that refer them business in an effort to help the clients that are working towards a successful business. Thrive Learning also endorses companies that they refer clients to, but maintains that those services are 100% optional and will welcome feedback on these companies for further evaluation at
customerservice@thriveli.comANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH Company executives also stated that over that last few months they have added hundreds of videos and training documents to their eLibrary in an effort to eliminate confusion for clients. In addition, Thrive Learning has added new processes that allow them to better serve clients from all around the world.
Because of our investigation and the sincere efforts put forth by Thrive Learning, Rip-off Report is proud to give Thrive Learning a positive rating. All in all, the company implemented strategic changes to its training program and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a totally honest approach to corporate introspection.
Thrive Learning CEO stated "We understand that the only way to grow as a company is by first recognizing our weaknesses and then committing the resources necessary to fix the problems those weaknesses have created". He then added, "We know that we have made mistakes, all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating an excellent experience for our clients".
THRIVE LEARNING CONTINUES TO GO ABOVE AND BEYOND BY IMPLEMENTING QUALITY ASSURANCE PROGRAM. Thrive Learning has also started a "Follow up" program. Notes and assignments are added to clients dashboard after key conversation to make sure that clients understand the principals and assignments covered. This will give their clients a chance to follow up on assignments and also allows feedback on the information that is covered as well as the presenter of the information. Thanks to the feedback from clients, Thrive Learning has made changes to the information presented and is currently training their staff on how to be more effective.
THRIVE LEARNING GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT... Thrive Learning cannot be held responsible for a client's failure to use their advice or apply their principles. That is no fault of the company. As an example, if you have a coach teach you the fine arts of a golf swing and you show up on game day with a baseball bat, can you blame the coach?
Thrive Learning realizes that there can occasionally be a breakdown in communication between the client and the advisor, for any number of reasons. Thrive Learning is managing issues when they arise and proactively looking for ways to decrease possible misunderstandings in the future through added employee incentives, instituting high standards for training managers, adding extensive quality assurance measures, implementing workforce management and increasing training.
Thrive Learning has found that the main reason they lose clients is because of the failure of the clients business to produce profits. Once the client sees their business venture as a failure their first impulse is to cut their relationship with Thrive Learning, thinking it will save them money. Thrive Learning's professionals are there to guide them, they often lose out on principles that can be applied to make a successful business or drive more traffic to their website. Thus allowing them to gain more business.
In spite of all these situations, which show that bad service is not always a fault of Thrive Learning, I believe you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows, there is no company or individual that is perfect – Thrive Learning knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORTAs a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Thrive Learning and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Thrive Learning takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Thrive Learning enjoys.
Rip-off Report feels Thrive Learning has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. One executive stated, "We can only improve our business based on feedback from our clients, sometimes that feedback may be hard to hear but it is the only way we can become better."
Thrive Learning shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.Keep in mind, Thrive Learning has worked with thousands of clients and with only 10 Rip-off Reports to show for it. What really is amazing that despite Rip-off report appearing on most search engines right below Thrive Learning, their complaint ratio is less then one half of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Thrive Learning is showing leadership for other companies to follow that care about their clients.
ABOUT THE CORPORATE ADVOCACY PROGRAMWhile Rip- off Report does not endorse any company, including Thrive Learning, overall, our research demonstrated to us that Thrive Learning is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Credit Solutions Customer Service: at customer
customerservice@thriveli.comRIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Thrive Learning.
Here's why.
Thrive Learning made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com
Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A