Rip-off Report Investigation Cylon LLC joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business. As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.By Ed Magedson - Founder, Rip-off Report
Cylon approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. Cylon noticed that some of the reports on the Rip-off Report website were from people who were unable to contact their customer support department. Cylon has and continues to maintain an in-house customer support team that handles ongoing client inquiries and requests regarding services. In most of these cases, there was an incorrect telephone number on the monthly billing service which caused great concern among those people affected. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Cylon is sincere in their commitment to remedy any and all customer concerns and/or misconceptions. Company executives stated to Rip-off Report that Cylon has now dedicated a portion of their customer service team to work exclusively on making improvements in the customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.
CYLON LLC CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTSCylon is an Internet Marketing company that provides services across many different markets for various affiliate companies including Search Rankings and Mobile Alerts. One of the surprises that came from the Rip-off Report investigation was that many of the complaints had to do with misconceptions about Cylon. Cylon LLC understands the saying, "you can be judged by the company that you keep" so Cylon LLC is working with their affiliate companies to make sure they are held to high standards and will end relationships or eliminate certain business practices as necessary. Cylon has closely analyzed the services which caused negative feedback and has adjusted the processes which led to the reports. They assure us the changes they have made will prevent the recurrence of similar mistakes in the future. Such changes include carefully screening new companies and business models for which they use their marketing expertise,in an effort to help clients achieve success in business and which add value.
STATEMENTS FROM CYLONCylon LLC is an internet marketing company. Cylon started as an affiliate advertising company brokering traffic to various companies that would pay for the traffic and resultant referrals. Cylon developed proprietary technology allowing it to deliver superior internet traffic results and subsequently expanded its marketing services to corporate clients with a focus on search marketing and search engine rankings. Cylon also has significant programming and technical expertise and offers expanded services to corporate clients including system design, programming, maintenance, and even customer support. Most importantly, Cylon strives to be the best at what it does, and has a 110% commitment to customer service and support – we want anyone who ever comes in contact with Cylon, customer or otherwise, to be more than satisfied with the interaction and our services. If a customer has any complaints, are unhappy for any reason, have a comment, or have any unresolved issues please call our support department at 1-866-895-8697 and we guarantee that we will do whatever it takes to make it right and make you happy.
STATED IMPROVEMENTS FROM CYLONCylon recently started brokering search engine traffic to mobile alert companies. Our services involve not just traffic brokering but also telco backend technical programming, web design, and customer support. Cylon had some initial technical issues that involved some accidental double billings and other errors that may have charged some mobile phones in error. These errors have been corrected though due to the ever changing nature of cellular technology and the technical/business requirements of the industry the process is ongoing. Ultimately we strive to provide value added services for our clients and customers. We thoroughly research all of our clients before entering into contracts with them, and a specific requirement of mobile clients is a guarantee to provide a full refund to any customer requesting one without hesitation. As we maintain the technical infrastructure we have our own fully dedicated support department, and we strive to provide the highest level of customer service possible – including an unconditional refund policy. Additionally, to better help us uncover errors and maintain our systems, anyone who finds a billing error is eligible for an additional $10 bonus payment on top of their refund amount. Again.. Please call our support department and we will be more than happy to make sure that you are completely satisfied and that any issues is resolved and corrected. Our support number is 1-866-895-8697
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH Cylon initially had some technical issues that caused short-term errors and affected some of the clients of some of their mobile alert affiliates. These errors have been corrected and refunds awarded where necessary. However, due to the ever-changing nature of search engines and cellular technology, the technical process is ongoing and subject to errors from time to time. Ultimately Cylon strives to be proactive and avoid all potential issues, so they are doing everything in their power to manage any and all issues before they arise. For example, Cylon has beefed up their Quality Assurance team and added new processes that allow them to identify and resolve issues more quickly.
Company executives also stated that over that last few months they have streamlined their directory assistance branch of the customer service department in an effort to eliminate dropped calls or unusually long hold times.
Because of our investigation and the sincere efforts put forth by Cylon LLC, Rip-off Report is is confident in giving Cylon LLC a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
Cylon executives understand that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created. A Cylon executive stated, "We know that we have made mistakes, all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating value for our clients".
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect – Cylon LLC knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of
Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORTAs a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Cylon LLC and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Cylon LLC takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Cylon LLC enjoys.
Rip-off Report feels Cylon LLC has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Cylon LLC shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.Keep in mind, Cylon LLC has worked with many clients over time. What really is amazing that despite Rip-off Report appearing on most search engines right below Cylon LLC, their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Cylon LLC provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAMWhile Rip- off Report does not endorse any company, including Cylon LLC, overall, our research demonstrated to us that Cylon LLC is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Cylon LLC Customer Service:
reportcontact@cylonllc.comRIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Cylon LLC.
Here's why.
Cylon LLC made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com
Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A