In a message dated 10/27/2007 8:11:27 A.M. Central Standard Time, Jane writes:
Debbie,
The day the goods were delivered your email below stated you were happy with the delivery. We offered you 24 hours to inspect and report a problem with the shipment.
The sale has closed, no refunds or returns will be accepted because your ebay auction was cancelled.
(Site Policy Below)
In a message dated 10/22/2007 7:31:21 P.M. Central Standard Time, --- writes:
Hello Jane,
Just wanted to let you know that the wallets arrived today, I have looked them over and I am quite happy with the purchase even though the Prada wallets had no tags. Thankyou again for all your trouble and patience, I will be sure to keep an eye on JanesDeals.com for more items.
Regards,
Debbie
24 Hour Inpection
Buyers have 24 hours from time of delivery to inspect the shipment and to notify Janesdeals if the order was "not shipped as advertised". Notifications must be reported by
Emailing us via Janesdeals Contact Form or faxing to 775 782.4890 within 24 hours after delivery - no exceptions. If the seller is unable to resolve the problem, Buyer must notify Janesdeals and ship the merchandise back to the seller within 48 hours of receipt of goods. Buyer must pay for the return shipping charges and insurance and must provide Janesdeals with a tracking number and signature confirmation. Refunds and store credits will not be issued until confirmation the goods have been received back by the seller. Janesdeals can not and will not issue cash refunds or store credits while goods are in transit. It is unethical for Janesdeals to issue a refund to the buyer while the seller's goods are in the hands of the carrier. Janesdeals Must have proof that the goods are back in the hands of the rightful owner prior to issuing a refund. The cash refund issued to the buyer will be issued by bank wire or check. The amount is less Janesdeals 12% escrow fee and if bank wire is requested the outgoing bank wire fee of $25.00 will be deducted. If the buyer elects to receive a store credit in lieu of cash refund, there are no escrow fees deducted. The store credit is good for 60 days from the time the goods are received back by the seller. If the buyer fails to follow the instructions on this website due to failure to read the policy and he does not notify Janesdeals of a problem on delivery within the 24 hour inspection period, Janesdeals has to release the funds to the seller because it is our policy and contract with the seller. The sale will close. The buyer can still dispute the problem by contacting the seller directly but there is no promise that you will get a refund from the seller. International Shipments: Failure or refusal to pay incoming customs fees on delivery dismisses the buyer's right to the 24 hour inspection. Shipment will be considered delivered and escrow will close 24 hours after customs clearance. Buyer will be liable for any loss that occurs from not claiming goods. Domestic shipments: failure to accept delivery dismisses buyer's right to 24 hour inspection. Buyer will be subject to a 20% restocking fee if the shipment is not accepted or refused.
Authenticity Issues
Janesdeals is a Registered Online Service Provider. Like the phone company we provide the technology for buyers and sellers to communicate amd make 2-party contracts online. There are no listing fees or membership fees. Our only fee is if the buyer and seller use our e-contract technology. Our fee is taken at the close of the sale and the service fee is Non-Refundable. Janesdeals offers a variety of suppliers and hundreds of items to choose from. All Suppliers agree to ship before payment is released and to ship as advertised. Remember: Suppliers Want your repeat business so chances are 99% your order will be shipped as promised. Buyers should ask the supplier unlimited questions before entering into an agreement. Communication is the key and Janesdeals gives you the tools to ask questions, read the answers and inspect the products on delivery. Authenticity issues are strictly between the buyer and seller. Buyer has unlimited time to ask questions and to research authenticity issues before entering into the agreement to purchase. Janesdeals can not advise you since we are not the seller, we are not experts in authenticity and we don't inspect the products sold on Janesdeals. Janesdeals does not sell on Ebay so we can not advise you on Ebay rules. Ebay is a separate company and they have a large help center for members to ask questions on the Ebay System. Janesdeals does not guarantee that you will make a good buying decision and be able to resell the item at a profit. Janesdeals only guarantees to hold your money until delivery and inspection and we guarantee to release funds to the seller after the 24 hour inspection if there are no complaints filed. After the sale has closed and funds are released, Janesdeals will not issue refunds for any reason whatsoever. Janesdeals is sorry if eBay takes down your auction, but do not contact us! Ebay offers many free resources for Ebay members. You can also ask Taberone for advice or file a counter notice by using a Counter Notice Generator . If you are a Trademark Owner, please refer to Janesdeals Website Policies and Terms of Use.
I AM RETRACTING MY STATEMENTS. My Apologies to Janesdeals.com and Janes Closeouts. An email has been sent to this site requesting removal of this report.
This is an amendment to my original posting. My complaint was for WALLETS and NOT PURSES as stated. Apologies once again to Janesdeals.com