Qwest High Speed Internet access ripoff Phoenix Arizona

Find a more experienced rep

If you tell the rep to EBD (Effective Bill Date) the contract, it can be done. Sometimes getting something different than promised can be a blessing. There is a customer retention department called "Loyalty" that hands out 12 months free internet like pocket change. I have even personally worked for the "Loyalty" department. Bringing up 12 months free internet is a quick path to the Loyalty department, because typical customer service reps assume you have inside information in order to know about the possibility of the 12 months of free internet. Unfortunately, you cannot connect with Loyalty by direct dialing. As a rep, I get about 5 calls a day about "I'm going to sue you into the ground!," but that never accomplishes anything. I've even spoken with a customer who happened to be in the Forbes top 50 most wealthy individuals, who soon realized attempting to sue the phone company would be as effective as trying to sue the IRS. The worst mistake is to ask for a manager. Managers became managers by, at one time, being a stern salesman who made money for the company. Occupational employees can accomplish much more than managers. Looking up the corporate figure-heads names on the internet and name dropping like you are best buds with the CEO doesn't help either...I get that one way too much. I was a customer before an employee, i know how it is to see a bill which seems disagreeable.