On July 12, 2003, I posted a Free personal ad. I immediately got 8 responses, so on Aug 14 I paid for One months service. Before I could do anything I received an email informing me my account had been Suspended because it was "obscene"
Several emails to customer service only got me an auto response. An email to Cheaters.com's webmaster got me an email saying they had No responsibility or control of their own site.
On July 24 I finally received an email from Nicole at customer service who said she could find nothing wrong with my profile, had re-instated it and changed the renewal date to reflect the lost 10 days. She also gave me two extra 'credits' to make up for the trouble.
When I logged back in, my inbox had been erased. In the next two weeks it quickly became obvious there were Serious problems with their site. Searches in a '25 mile radius' returned matches in the Old Soviet Union, I live in California. I would find the same picture on 3 or 4 profiles.
On Aug 12 I informed Dream Mates I did Not wish to renew. On August 19 I got an email from Nicole saying it had been taken care of. The next day I received notice from my bank that Dream Mates had put through an E-check on Aug 19. On contacting Dream Mates I was told the e-check had been sent through on Aug.
15th.
Bearing in mind that my renewal date was August 24 because of the unexplained suspension, I was charged 9 days before it was due. A call to Dream Mates (a number that is Not on their website) I was told that they simply do not make refunds, period.
So far I am out $24.95 to dream mates, a $22 bad check charge, a Second $22 for check I had outstanding, and $3 per day from August 19th till Sept 2 for being Overlimit.
All this over an Unauthorized Charge.
Donal
Yermo, California
U.S.A.