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Report: #173371

Report: MovieLand And Mediapipe

Reported By: (Bozeman Montana)

MovieLand And Mediapipe Beware of MovieLand, Free Trial, pop-up! They are a fraudulent, non-responsive, company that will put their program on your CPU without your consent! Ripoff Internet

... Response to Lorrain -- Phoenix, AX

1Author 3Consumer 2Employee

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MovieLand And Mediapipe

Internet
U.S.A.
Phone:
Web Address:

Category: Internet

Submitted: Thursday, January 26, 2006

Last posting: Tuesday, February 28, 2006

i am a single working parent of a 15 year old. he was doing research on the renaissance period for his history project on sunday, 1/21/06. this program was installed onto my computer without my consent and i have since removed it because there is no use for this by me or my son. yesterday (1/25/06)i got the first pop up saying my 3 day free trial was over and i'm financially obligated to pay the $99.99 fee otherwise they will send me to a collection agency. the worst part is this pop up continually comes back onto my screen every 15 minutes or so until i go nuts or pay for their minimum fee of one month usage ($29.95).

i spoke with my son and told him to warn me from now on when any pop-up shows up as he may accidentally clicked on it to get it off his web page he was pulling research from. i went online and looked at their terms of agreement and it specifically says "the software and any and all resulting services are not intended for use by or available to persons under the age of twenty-one (21) living in the United States." however, if it says it's not 'available to persons under age, then how did it get onto my computer?

i've documented the many times i've tried to send them an e-mail on their website via the customer service selection, but everytime you press the submit icon, it will not go through. i emailed them to remove my ipa address and other personal information from their company usage that is allowing them to constantly send me these pop-up reminders for payment. i have very clearly stated to them that unless the original acceptance of their three day trial has asked for identification of the individual to verify legal age for use, they have no grounds for this constant harrassment or grounds for holding me 'financially obligated for payment'.

i removed their program and all their cookies from my computer on 1/25/06 and have never used their services even during their so called 'free' three day trial. i will continue my efforts to find a corporate page to contact them and file a formal complaint with the better business bureau for their harrassment every 15 minutes. please everyone, beware of the misrepresentation of the 'free' three day trial for movieland.

Kimberly
Bozeman, Montana
U.S.A.

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REBUTTALS & REPLIES:

1Author 3Consumer 2Employee

Consumer Suggestion

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How to get rid of Movieland

Lorraine - Geek Consumer Advocate :-) - Phoenix (U.S.A.)

SUBMITTED: Thursday, January 26, 2006 POSTED: Thursday, January 26, 2006

Hi Kim. Movieland isn't cookie oriented. It's real code that was put onto your computer in one of many various methods when you son was on a website. Some get it from the Movieland site via a download, but most get it bundled in with some freebie offer and aren't aware it's been installed on their computer until they start getting the popup.

It has nothing to do with your CPU, it's been installed on your hard drive in quite a few different places. You can read how to remove it here: http://www.ripoffreport.com/reports/ripoff172845.htm

If you don't feel computer literate enough to remove it yourself, you will see a toll free phone number at the end of that rebuttal I did, that you can call and ask Movieland to make the popup stop. 1-866-739-5517 This will get rid of it, but I haven't read where it removes the bad code they have put on your computer. That would have to be done by you or a tech you know and trust to work on your computer. I recommend calling as the last resort to getting rid of the popup, mainly due to the fact if they can make it quit working remotely, it means they have access to your computer and that is a cause for concern to say the least.

You should always have programs such as AdAware, AVG and Zone Alarm on your computer and running before you go on the internet. Without the protection they offer, you will continue to get bad programs on your computer without your knowledge just like Movieland.

Employee

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CUSTOMER SUPPORT

Legal - West Hills (U.S.A.)

SUBMITTED: Monday, February 27, 2006 POSTED: Monday, February 27, 2006

Kimberly:

We regret to hear that our product was downloaded by your son without your consent. We recognize that it is difficult, if not impossible to personally monitor children's usage of home computers one-hundred percent. You might find filtering software to be beneficial.

Some parents monitor their children's computer usage with keystroke logging software.

You can monitor the sites visted on your home computer by pressing "ctrl" and "H" simutaneously while your browser is open. If the history is being cleared, this may be an indication that suspicious websurfing is occuring.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

OR

sorry, …allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company… your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Consumer Comment

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Legal huh?

Lorraine - Geek Consumer Advocate :-) - Phoenix (U.S.A.)

SUBMITTED: Tuesday, February 28, 2006 POSTED: Tuesday, February 28, 2006

Hey legal, how come when I called Movieland and asked to speak to their legal dept to touch base with you, I was told there was no legal person?

Nice too how you only reply to reports where someone feels they downloaded the code by accident. They are the only ones who don't realize that your company bundles this extortion code into other things online that are free to get, such as screensavers, freebies if you fill out different types of forms or questionaires, etc. The people that realize they got it bundled with something they wanted and did intentionally download off a website, you have totally ignore.

If you are so concerned, please post your contact information so victims can call you. You can then instruct them how to get this code off their computers so they can use them again, without it's interference.

Consumer Suggestion

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A good firewall program and anti spyware/adware program would help

Steve - Bradenton (U.S.A.)

SUBMITTED: Tuesday, February 28, 2006 POSTED: Tuesday, February 28, 2006

Having a good firewall these days is essential as is a good anti spyware/adware program.

And, NEVER download "freebies" unless you really know how to check out the source.

As far as collections, that would be a good one. There is absolutely no way they could even think about collecting. Not even one of the notorious junk debt buyer collectors would touch that.

That user agreement is BS.

FYI..You can easily stop all popups just with windows security settings.

Good luck

Employee

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Response to Lorrain -- Phoenix, AX

Legal - West Hills (U.S.A.)

SUBMITTED: Tuesday, February 28, 2006 POSTED: Tuesday, February 28, 2006

Lorraine writes:

"Hey legal, how come when I called Movieland and asked to speak to their legal dept to touch base with you, I was told there was no legal person?"

MOVIELAND RESPONDS:

*** Only calls from attorneys are forwarded to the legal department. All other calls are handled by customer service.

Lorraine writes:

"Nice too how you only reply to reports where someone feels they downloaded the code by accident."

MOVIELAND RESPONDS:

*** We respond to all reports.

Lorraine writes:

"They are the only ones who don't realize that your company bundles this extortion code into other things online that are free to get, such as screensavers, freebies if you fill out different types of forms or questionaires, etc."

MOVIELAND RESPONDS:

****Lorraine, you are grossly misinformed. Movieland is only available for download through our website or one of our advertisements that plainly discloses the terms of the offer. There are absolutely no "screensavers, freebies if you fillout different types of forms or questionaires."

Lorraine writes:

"The people that realize they got it bundled with something they wanted and did intentionally download off a website, you have totally ignore."

MOVIELAND RESPONDS:

****We respond to all reports. Not one single user received our software as a bundle.

Lorraine writes:

"If you are so concerned, please post your contact information so victims can call you."

MOVIELAND RESPONDS:

Consumers can contact us through our customer service link.

Lorraine writes:

"You can then instruct them how to get this code off their computers so they can use them again, without it's interference."

MOVIELAND RESPONDS:

*** All our customers enter into legally binding agreements with full disclosure of terms in a short statement prior to download. There is no bundling, there are no hidden terms. The payment reminders are no different than those you receive from a magazine when you subscribe and check "Bill Me Later." It's a working model an we have a large body of satisfied customers.