Submitted: Wednesday, September 06, 2006
Posted: Wednesday, September 06, 2006
Felicia
Culver City
U.S.A.
Complaints posted without information do not help anyone in these types of situations. Yes, Bidz.com does have a strict return policy. The reason from this stems from the potential for fraudulent claims.
It is difficult to deem an item damaged due to a Bidz.com error after this amount of time. If an item arrives faulty or shows signs of poor quality, this will be evident usually upon arrival or shortly thereafter. We do consider returns past the 15 days if customers PROVIDE ACCOUNT INFORMATION.
This is very important! All complaints posted here or elsewhere are taken seriously by Bidz.com, but little can be done with just a posted complaint.
Providing information can allow us to evaluate our stock and see if anyone else is returning the same merchandise for the same reasons.
We will continue to stand by our 15 day return policy. All of this information is available to our customers in the Help section. Also, we stress the fact that all merchandise must be thoroughly checked upon receipt. If not upon receipt, then a week after receipt, or even two weeks after.
If an item is not as expected: Review the listing upon receipt. Check the gram weight and the gem sizes. The photos are magnified (as posted on each listing) to enhance detail. Again, all information is posted in the Help section for review by our customers. We ask that our customers employ this information regularly.
Submitted: Wednesday, September 06, 2006
Posted: Wednesday, September 06, 2006
Tom
tallmadge
U.S.A.
All information concerning our cheap ring was given to Bidz at the time I tried to exchange/return it. I got several runarounds, postponements, and B.S. then as it seems is the case now also. Most real jewelers I am familiar with stand behind their product at least 30 days or longer. It seems convenient that your company chose such a short time frame as 15 days. Again I reiterate I don't expect anything to come of this I just want to warn others of your company's lack of customer service, fraudulant practices, and substandard products.
Submitted: Friday, September 08, 2006
Posted: Friday, September 08, 2006
Felicia
Culver City
U.S.A.
We regret your decision to withold information that could possibly lead to the betterment of our business practices.
We encourge all users to post information relating to their issue (listing#, invoice#, even barcode#) so that it may be resolved in an acceptable manner. We also ask that all customers familiarize themselves with our terms and conditions prior to bidding.