As recessed lights are by nature mostly enclosed I assume this means not to put them in recessed lights which have covers over the lamp as well--ours do notPurchased a set of fluorescent lights that are supposed to replace and mimic the use of standard R30 flood lamps....commonly used in recessed lighting. Lamps and reflectors are purchased seperatley--reflector is referred to as "R30 Reflector Flood". see online at http://www.fullspectrumsolutions.com/Fluorescent.htm
Upon receiving them found that the reflectors came with covers which did not fit as the lamps extend beyond the length of the reflectors. Cracked one in an attempt to put them together.
One or two days later one of the lamps started having difficulty. Following day a different lamp burned out with a popping/sizzling sound. When I removed the lamp one of the vents was burnt, partially melted and smoldering.
After....When I removed the lamp one of the vents was burnt, partially melted and smolderingI called the company and left a message which was never returned. One week later I got through to someone who told me to submit an online form. I did and the response was unsatisfactory.
There seems to be an attempt by them to totally discount their liability in what could very easily have been a serious problem. In their brouchure it states "Because these lamps operate at temperatures 60% cooler, you can use them in any fixture that the lamp will fit." There is no mention of problems using the lights for recessed lighting in any of the promotional material, only a warning on the side of the bulb (which I read after they arrived) that states not to use them in "totally enclosed recessed fixture". As recessed lights are by nature mostly enclosed I assume this means not to put them in recessed lights which have covers over the lamp as well--ours do not.
Following is part of the email exchanges between us:
********************
Your response is not acceptable. I have lodged a complaint with the BBB in your area and will be following up with other consumer protection agencies.
I've reviewed your web and print advertising and feel you are likely to have severe problems with false claims. Your Paralite brouchure clearly states "Because these lamps operate at temperatures 60% cooler, you can use them in any fixture that the lamp will fit." The bulb states "Not for use with dimmers or in totally enclosed recessed fixture."--nowhere on your site does it say this, only the bulb. Our lamps are standard recessed fixtures, open at the bottom and not on dimmers. Clearly these bulbs are a serious hazard to consumers and your advertising is misleading.
-----Original Message-----
From: Full Spectrum Solutions [mailto:fss@fullspectrumsolutions.com]
Sent: Tuesday, December 31, 2002 3:15 PM
To: Robert
Subject: RE: Data posted to form 1 of
http://www.fullspectrumsolutions.com/RMA-FORM.htm
It is your responsibility to return the products if you do not want them and they are subject to our return policy as stated below.
The lights can not burn they are made of fireproof material. Until we test them and receive your return we do not know what happened to them.
The only time they have burned up is when customers use them on dimmers or put them in enclosed recessed fixtures. It states very clearly on each bulb not to do that.
The picture clearly shows the light without a lens cover and it shows it sticking out past the cover as advertised.
Customer Service
-----Original Message-----
From: Robert
Sent: Tuesday, December 31, 2002 3:53 PM
To: Full Spectrum Solutions
Subject: RE: Data posted to form 1 of
http://www.fullspectrumsolutions.com/RMA-FORM.htm
I'm dissapointed by your response.
The lights clearly represent a fire hazard. I have no intention of using your compact flourescent lights in my home, I don't want to put my house and family at further risk.
That you would expect me to pay to return the covers that do not work as designed, is unacceptable. The picture in your advertising shows the lamp below the rim of the reflector, not above. The covers for the reflectors are not mentioned in the advertising....however it follows that if there are covers they should fit.
I want full refund for the 6 flourescent bulbs, 4 covers and shipping costs for return.
Thank you,
Robert
Robert
Kirkland, Washington
U.S.A.
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