SUBMITTED: Saturday, September 17, 2005
POSTED: Saturday, September 17, 2005
I have had the same problem with this company. They are known in Canada as PRL direct (PRLDirect.ca).
Their parent company is called e-Care Contact Centres Ltd. They are based out of Winnipeg, Manitoba with an call centre in Vancouver. They were at one time a member of the Canadian Association of Community Financial Service Providers (CACFSP). They were then found to have scrupulous methods and did not adhere to the Code of Conduct for this Association and were then suspended from the association. They have numerous complaints against them.
Thank goodness in my case my payroll department contacted me to tell me that a Voluntary Wage Assignment was mailed to them and payroll asked if I knew about this and had arrangements been made. I told the payroll department that arrangements had been made and to disregard. They did. In Canada, this is illegal. furthermore, my financial advisor sent a letter to them with a consumer proposal as I was in credit counselling. PRL has 45 days to respond. If they do not, the proposal goes through as written. My payroll received the assignment after 52 days.
They tried to circumvent the system with the assignment, but it didn't work.
This company is a farce and BEWARE!! When I have called them, they say that they are taping the calls for quality assurance, well, the last time I spoke to them, I taped my phone call as well. I talked to the same person 3 times with 3 different names. I was put on hold each time, and each time brought back online with a different name. There is a lawsuit pending against this company.
Their other names are PRL Direct.ca, Sonic Payday, Pay Credit Canada Direct Ltd.