This 47 year old lady with severe rheumatoid arthritis, spinal stenosis and spinal scoliosis, has a Jet3 power wheelchair from The Scooter Store. One month after delivery of said chair, my husband and I made a service call and we've put in service calls approximately every few months. The Scooter Store has replaced everything BUT the frame of said chair. In fall of 2005, two years later, Scooter Store sent a letter of separation, they want no more phone calls, claiming we made threats against them, they've also claimed that they notified Medicare that they will no longer do business with us; all claims are false. All the Scooter Store cares about is the money, not the customers and they are defrauding insurers and private payers of the money, especially Medicare's clients of their hard earned tax money.
Scooter Store has taken away my independence, I am now home bound, I have no joy, just depression because I am completely dependant on my husband to run errands most all the time. We can not go out to dinner, etc.
Scooter Store makes their gears/tranmission parts out of non-ferrous metals; i.e. copper, brass, aluminum instead of steel.
Scooter Store has refused to send parts to my husband so he can fix my power chair for me. We have contacted: BBB, other mobiity suppliers, the Texas Attny. General, Medicare Fraud, Inspector General's office, media, even the White House and about the only government office that we've had any luck with is our Congressman's office. As for the media, only one news station will air the story IF we decide to file a lawsuit, but we will only be able to file a small claims lawsuit against Scooter Store. We are waiting on another local news station and the Montel Williams Show.
Scooter Store claims that Medicare only approved paying for this Jet3 power chair for indoor use only, NOT indoor/outdoor use!
Audrey
Bakersfield, California
U.S.A.