SUBMITTED: Tuesday, June 02, 2009
POSTED: Tuesday, June 02, 2009
I'm surprised to have had only two complaints after nearly seven years in business. Maybe we don't do enough business or maybe we provide great service. You be the judge.
Melanie, we approved your loss mitigation pre qualification application back in January of this year stating that you were qualified for a pre foreclosure short sale OR if your husband went back to work, we could then proceed with trying to negotiate a home ownership retention program with your lender.
"You" opted to wait until your income situation improved which was at least a couple of months later. We heard nothing from you during that time so when you did call us, we merely asked you to update your application with new bank statements and paycheck stubs. Your $97 application fee was indeed earned unlike in Susan's case, where we definately dropped the ball by having not been able to find a Realltor interested in listing her non owner occupied property in Florida. Like you, Susan never asked for her $97 application fee back even though I told her husband I would be glad to do so if he would simply send me an e-mail request. He never did so and I get flamed here on the Rip Off Report on which my case is indefensible.
You application fee was, however, earned. It was you who decided not to update your file so we could proceed. You too have also flamed us in a libelous manner so I see no need to say anything other than to thank you lucky stars I don't sue you and Susan for you slanderous flamers that could both have been corrected with a phone call. There are a zillion so-called loan modification companies out there ripping off people left and right for thousands of dollars. For us to jeopardize our sterling, long-time perfect reputation for the sake of a $97 application fee would be pretty stupid on our part, don't you think ladies? Apparently rage took precedence over thought.