SUBMITTED: Thursday, March 10, 2005
POSTED: Thursday, March 10, 2005
In response to Ken and Jackie Ward in Tampa, yes their daughter was in the same class for many weeks. Reason for this, simple, their child was one of our younger clients and being so she was going to need extra training. Instead of taking advantage of them and making them monetarily responsible for every class she would take and re-take due to her age, our sales rep recommended a program where she could take classes for 5+ years.
No one forced them to do this. In fact, upon the first call we ask them if they can afford this. It is up to the parent to say yes or no. They then come in and sit down ONE on ONE with contract to take home and read. They have 72 hours to cancel and recieve a full refund! How long does it take to read a contract?
We let their daughter repeat the class at no penalty to the parents to help the young client master monologues, commercials, and basic audition techniques.
Now, the convention. Once again, there is a contract that they signed. The down payment is $1000. The convention is in Los Angeles. There are flights, hotels rooms, transportation, luggage handeling, photos, wardrobe checks, special tainers, advanced instruction, convention fees, and the list goes on. So you can see how the convention can be costly.
Clients who wanted to participate had 10 days to read the contract and cancel. Once services were rendered, no refund was entitled, which was written with a star next to that phrase for clients to see.
Upon attending the first training class, services were rendered, regardless of how Ken and Jackie may feel. Their daughter was one of the youngest we had ever taken to this convention, so yes it was a little new to our instructor. Forgive her for being honest to the client's parents, maybe she should have said something else.
Ken and Jackie were told they were not going to recieve a refund due to the contract they signed, but because they were valued clients, their initial down payment of $1000 was refunded. I even offered to transfer funds to the next convention, but that was not acceptable.
Now, they wanted the other funds refunded as well. Because that was not possible, they have retorted to giving a one sided complaint to rip-off.com.
They have no legal recourse of action. Simply said, they could not afford it anymore and they had buyer's remorse, and realizing that, they are upset that John Robert Powers will not refund them all their money.
In response to Linda from Tampa, we are not asking anything more than any other professional performing arts acedemy would ask. We have professional actors and casting directors instructing. We have agents from Los Angeles, Miami, Orlando, New York, etc. visit our studio EVERY OTHER WEEK scouting new talent. I don't think they would continue to come to a scam studio for talent if what you say is remotely true.
Janet Khargie
Director, JRP Tampa