ABN
Phone: 800-783-8900
Fax: 248-547-5413
135 S. LaSalle St.
Chicago,
Illinois
60606
U.S.A.
Submitted:
Thursday, June 12, 2003
Last posting: Friday, June 13, 2003
Cadiz,
Ohio
I hope you are able to help me with a problem I've encountered with ABN AMRO Mortgage Group.
ABN AMRO Mortgage Group is my mortgage company and services my escrow account. On 3/4/03 they withdrew $1,177.06 from my escrow acct without my authorization. They claim it was for a home hazard insurance policy. I have always maintained my own home hazard insurance and ABN AMRO had just paid my policy premium on 10/15/02.
My insurance company (State Farm) has faxed verification (Declaration pages) to ABN AMRO on several occasions proving that I have mantained a policy with them since 1989. Still, ABN AMRO has not refunded me the money.
An ABN AMRO employee told my State Farm agent that they (ABN AMRO) had lost some of their records and to protect themselves imposed their insurance plan on many of their customers.
This is not my fault and I have provided the information they requested several times but still no refund.
I would like to get my refund so I can refinance and be rid of this dishonest and unprofessional mortgage company.
Sherrie
Cadiz, Ohio
U.S.A.