Submitted:
Monday, November 11, 2002
Posted: Monday, November 11, 2002
Cypress,
CA
We specifically asked to have taxes impounded for our Mortgage. I asked multiple times, "This payment includes property taxes?" and was told yes. My wife and I had to sign at different times due to work schedules and she asked multiple times during the signing. She was told yes. Our load officer, Dan Roberts (no longer with Ameriquest) was getting upset that we asked the same question over and over again.
Taxes were not impounded. The office that we signed at is no longer open. The staff has completely changed in 5 months.
My wife signed last and we do not have a copy of the loan docs. I have made three (3) seprate requests with three (3) different people for a copy of my loan docs, over the course of 6 weeks and have not received anything.
Do not use this company. The BBB says, "We rate this company as having an unsatisfactory business performance record based on a pattern of disputed and unanswered customer complaints."
I am filing reports with everyone that I can think of. If you have been ripped of by this company please email the California State Department of Real Estate. They issued the license and they do not have any negative reports on file.
We must do something to put them out of business or have them investigated. Stop the Fraud.
Mike
Cypress, California