SUBMITTED: Wednesday, November 30, 2005
POSTED: Wednesday, November 30, 2005
Our mortgage was sold to Citibank, and there have been errors on our tax situation.
I sent a qualified written request, certified mail, delivered Oct. 17th, signed by a Kent Burgess. I heard nothing from them.
I called the hell hole call center in India, get some guy that you can't understand and you KNOW he doesn't have a clue what I'm trying to tell him. He tells me I send it to the wrong place, gives me a different address. I go thru the whole process again,costing me nearly $10 for both times.
Guess what, it goes to the first address I used and the same guy signed for it! This time on Nov.23 I call the hell hole "customer service" line and I ask for the top secret need to know basis US phone number. I got nowhere with him,and I told the Indian that since they both went to the same place and were signed by the same guy, I am counting from the Oct. 17th date for their compliance.
They must screen the calls prety quickly, because a woman in the US phoned and gave me her fax # to send the info AGAIN. She promised to take care of the problem and apologized several time, and I told her she had nothing to apologize for, it was the corporate heads that shipped the call center phones overseas that should be sorry.