Since February of 2004, we have been trying to get a refund from Citimortgage for three money orders that were cashed, but never applied towards our account. We have faxed proof of the cashed money orders to Citimortgage's Payment Research Dept., but they keep claiming that they never receive them.
We have spoken with numerous people at Citimortgage to try to resolve this issue. They claim to not have a telephone number to the Payment Research Dept. so that we may contact them directly. We have a FEDEX receipt, which shows that Citimortgage signed for the receipt of these money orders on 01/07/04. We also have proofs from Western Union showing that these money orders were indeed cashed by Citimortgage.
We are requesting that someone from your Payment Research Department contact us immediately to resolve this issue. We are requesting a refund of $1040.00 plus an additional $36.39 in costs incurred by us to obtain the money order proofs from Western Union. We are also requesting that any negative comments/reports made to our Credit Reports from Citimortgage be removed. Attached is all of our documentation.
We have also filed complaints with the Virginia Office of the Attorney General and the Better Business Bureau of Virginia.
Kenneth
Anaheim, California
U.S.A.