My income dropped drastically due to losing my job, I managed to keep current on my mortgage, but knew I couldn't continue to make timely payments at $3796.74. I contacted Ocwen in February, 2008 and they sent me paperwork to complete for a loan modification. I returned the information and have been told numerous time, the modification department was working on it. Then I was told the loan payment would drop to $1927.93 and the interest rate reduced to 4.3% for 3 years.
I received my July, 2008 statement and paid the amount requested, $1927.93 which was noted as a forebearance payment. That payment was received & posted to a suspense account 6/24/08. Yesterday I received another statement from Ocwen asking for another July forebearance payment of $3796.74. In the body of the statement under "Important Messages" they stated my payment was actually $3546.29 for July 1st.
Today I talked to Nong who is supposed to be a supervisor. He basically told me the loan isn't going to be modified, the employee's that guaranteed me the modification was complete and the statement for the modification amount were all errors!!!!
I cannot make the large payments anymore, I could make the smaller payments, but at this point I am very upset over the lies and deceit. These are unfair, if not illegal business practices and I will have to lose my house but not without alerting the federal authorities of Ocwen's continued deceptive practices. Perhaps there will be additional lawsuits against Ocwen as there have been in the past. The internet proves I am not the only one who has been treated unfairly.
Will they NEVER stop hurting people??? Please let me know if there is a class action suit.
Dorothy
Laveen, Arizona
U.S.A.