I had hired Goldstar Vanlines in June 2006 to assist with my move from Moreno Valley, CA to North Miami, FL. They arrived on July 3rd to pick up my belongings. On July 28th I made a complaint to the Better Business Bureau since I had not yet received my belongings and the communication from Goldstar Vanlines was poor regarding the status of those items.
They finally delivered on August 8th, 2006. Actually, they had hired a subcontractor based in Florida to deliver my items. The delivery person said he was not affiliated with Goldstar Vanlines, that he worked for another moving company.
All boxes were accounted for, I counted 39. As I began to open the boxes, I noticed that one of the boxes contained items that were not mine, and that they had created another box and had put an armoire I owned in it. Two of my boxes of clothing are missing, as well as my Vacuum Cleaner. The clothing that were in the boxes are very valuable, including a $600.00 jacket (brand name “Raw”), $300.00 jeans (brand name “True Religion”), 2 $300.00 dresses (brand names “Max Studio”) and countless other articles of clothing that are irreplaceable.
After calling Goldstar Vanlines regarding the missing boxes, they at first said not to file a claim, and then after my husband called them they told me to file a claim. They also gave me a veiled threat to not try and locate my boxes if I did not retract my complaint with the Better Business Bureau.
Please assist me in locating my boxes. I am distraught over this, and do not have the financial means to buy all new clothes. If you have any questions please do not hesitate to call me.
Elizabeth
North Miami, Florida
U.S.A.