I hired Maffucci to move me from New York to California. They came out and gave me an estimate. On the scheduled move date, at 8 pm, they told me the truck wasn't full, with about 4 rooms of furniture left in my apartment. I had to leave the following morning for California and I had committed to my landlord that I would be vacating the apartment that next day. It took a full week of them lying to me everyday, telling me that there would be a truck there "tomorrow" before a truck actually showed up and emptied the apartment.
Every day they promised someone would show up tomorrow, I paid someone to wait, then, after the promised time frame was up, and no one had shown up, I'd call the company and they gave me a story, like (oh yeah, the DOT shut him down for 24 hours, he'll be there tomorrow) or (the driver actually arrived in NY but his wife had a nervous breakdown and he had to fly back to california). Each time, they knew the day before that no one was going to show up but it was only after they didn't and I'd call that I found out, then I got another lie/promise, till I found that to be untrue the next day.
If I got upset and excited on the phone, ANdy, the dispatcher, would slam the phone down on me. Paul Levine, the owner, would just lie to get me off the phone.
Finally, after a week, the apartment was emptied out, and a week later both trucks arrived in California. The second driver told me that no one had wanted to tell me before, but all my things didn't fit on the second truck either---he had a sloppy hand-written incomplete list of what was left behind.
When I called Andy the dispatcher, and was upset, and asked for a complete inventory of my things in their possession, he said he didn't know, ask the driver. He told me my things were in there warehouse somewhere on Long Island, and ultimately hung up on me.
After about a week of not knowing when or if my things would ever leave their warehouse, paul Levine told me that my things were loaded on someones truck and gave me the driver's cell phone number. I called the driver everyday for 10 days and never heard back from him. I wrote Paul Levine a letter telling him I was filing an insurance claim that my things were gone, never to be seen again, which prompted his calling me to tellme that the driver was leaving New York the next night, Saturday, September 4.
I started calling the driver again, for about a week this time, again, never heard from him. After about 2 1/2 weeks of not hearing from him since he supposedly left New York, I called Andy and told him that I was going to file a police report that my things were stolen. Again, he promised every day that tomorrow I'd get my things. I gave him a deadline of Thursday, September 23 before I filed the police report, and, finally, Thursday night, the driver showed up with my things.
Now I have to argue with them over payment--that battle has yet to begin.
Pamela
Tarzana, California
U.S.A.
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