I contracted “The Moving Company” Services to move my belongings from Washington D.C to Phoenix, AZ. When planning my move with their estimator, Shannon, she assured me that my move would take approximately one week from start to finish. After receiving estimates from other moving companies, I chose “The Moving Company” because of Ms. Shannon's assertion that my move would be timely.
While signing the final agreement, I understood that it could take up to 20 business days, but Ms. Shannon reassured me that this would most likely not be the case. However, my move was contracted another sub- contractor. While they picked up my belongings on time, they did not arrive in AZ until 31 December 2004—three weeks past the date Ms. Shannon estimated, and even past the 20 working days noted in the contract.
The customer service provided by “The Moving Company” was disgraceful. Doron, the dispatcher, was rude, disorganized, and unreliable. He never returned my phone calls inquiring about my belongings, he continually changed the delivery date, and he constantly made excuses for the poor services he was providing. The drivers for my truck were similarly irresponsible.
They planned to deliver my belongings on 30 December 2004, then changed the date to the morning of 31 December 2004. They didn't arrive until the afternoon of 31 December because they "overslept and were tired." While I understand that they only human The poor service they provided was inexcusable.
I chose “The Moving Company” for my move because I believed that they would provide efficient and reliable service. They failed in every regard.
Tania
Phoenix, Arizona