Rip-off Report Investigation:
EDitor's UDATE: Positive Rating and Recognition has been given to
White Glove Moving and Storage for customer excellence & professionalism from Rip-off Report. White Glove Moving & Storage is the first moving company in the United States to be Verified by Rip off Report.
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a ”customer vision” presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement “customer vision” program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.
Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
White Glove Moving & Storage ripoff, dishonest, fraudulent billing, keeping my property hostage, lying about delivery date, moving company scams Jersey City New Jersey
This is a complaint against White Glove Moving & Storage, 930 Newark Avenue, Jersey City, NJ 07306 (201) 222-8300.
In May 2005 I spoke with a representative of White Glove (Ned) about using their company to move from Missouri to California. The agreement was that they will charge based on weight, and after describing in detail all of the items in my house, the estimate was for 6,000 lbs at 69 c/lb, or $4140. The crucial aspect of the move was the date of delivery, and I was told that they will prioritize the shipment to my desired date, but no way will it be longer than 2 weeks. This seemed reasonable, and I decided to hire them.
As I wasn't able to pack myself, I asked the company how much they would charge for full packing, and they said 22 c/lb, so I agreed to that as well.
When the movers came, they packed evrything, although most of the boxes they used were mine. Once everyth