Report: #206272

Report: BIDZ.COM

Category: On-Line Business

BIDZ.COM ripoff and didn't send merchandise, customer has given a run around Internet

...TO the Customer Service Team

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BIDZ.COM

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bidz.com
, Internet
U.S.A.

Submitted: Tuesday, August 15, 2006

Last posting: Monday, September 08, 2008

NEW ALBANY, Mississippi

I bought some jewelry off this website several times with no problem. Then this last time i have never received my merchandise. I have contacted their customer service several times, I have contacted their claims dept. and no one will contact me back. No one can give me the answer on where my shipment is, but the final step that has caused me to report them is one of their customer svc. reps. gave me fradulant email address, saying she would personally send my claim to the claims dept. All i want is either the merchandise or my money.

Rebecca
NEW ALBANY, Mississippi

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Updates & Rebuttals

Bidz.com Customer Service Team [9/7/2008]
TO the Customer Service Team Laurie [9/8/2008]

Submitted: Sunday, September 07, 2008

Posted: Sunday, September 07, 2008

Customer Service Team

Culver City
U.S.A.

Bidz.com

Dear Customer,

We would like to begin by apologizing for any inconveniences this may have caused. We would like you to know that our company now more than ever takes extra measures to prevent things like that from occurring.

If you have any questions and concerns please feel free to contact us.

Thank you,
Bidz.com

Submitted: Monday, September 08, 2008

Posted: Monday, September 08, 2008

Laurie

Haslet
U.S.A.

TO the Customer Service Team

You have filed several rebuttals about how you care and help your customers.

However just ROR alone has 132 complaints over 1000 on the internet about your auction service. That does not sound like a very supportive customer support.

You have to do something about sellers who are not following through

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