I made a purchase of a $6.99 fleece blanket in February of 2007. Everything went fine. It was wasn't the greatest blanket, but I wasn't expecting much for 7 bucks. Fast forward to June of 2008, I noticed a pending charge of $29.99 to my credit card from ClassicCloseouts.com. I promptly logged into the website to see what I had purchased recently, since I did not remember making such a purchase. I looked into my order history to find that the only purchase I made (ever) from them was for that blanket over a year ago. I also noticed I mistakenly left my credit card information on file with them, which I promptly deleted. I assumed that this was some sort of mistake that would be easily dealt with and resolved. I was completely wrong.
My first step was to call their customer service, which luckily (or so I thought) was listed in the transaction line of my bank statement. I chose the corresponding options in the automated service they had set up for the phone only to have it request me to leave a message. Their voice mail box was full. I chalked this up to it being a weekend. I sent them an email through their website instead. When Monday finally rolled around, I still had not received an email response from them, so I called their customer service again. This time, an actual human being picked up the phone. I asked him about the unauthorized transaction that had been made, and he asked me phone the charge amount, my name, and my email and phone number and assured me that they would look into it and a customer service representative would call me the following day. Of course they never called.
Since then, I've called well over 10 times now (during working hours I might add!) and I have yet to speak to anyone since that one time. I've left numerous emails and voicemails pleading them to respond to my situation which they have yet to do. It was only until I visited this website and the BBB that I realized that this will probably never be dealt with.
A word to the wise: never leave your credit card information on file with an internet company you do not trust. I've been involved in internet commerce for quite some time now and had never had a problem with it until now. I have learned from my mistake. I'm just thankful that it wasn't for more than 30 bucks!
Mrthurms
Eugene, Oregon
U.S.A.