Submitted: Saturday, November 17, 2007
Posted: Saturday, November 17, 2007
Manager Response
NA
U.S.A.
Hello,
I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports.
Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee.
We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information above, we cannot locate your order #. If the account was deleted, it was an accident, and we gave you the wrong account or there may have been an error with your order.
We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered.
Please contact our email support if you have any additional questions, thank you
- Support Team
Submitted: Monday, November 19, 2007
Posted: Monday, November 19, 2007
N3wbr33d
roxbury
U.S.A.
So after posting how i got ripped off here, they contacted me and gave me my money back since they didn't like the bad rep it will give them. Thanks alot ripoff.com for getting my money back hopefully this complaint will get removed now ig ot my money back.
Submitted: Saturday, December 01, 2007
Posted: Saturday, December 01, 2007
Manager Response
NA
U.S.A.
Hello,
I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports.
Thank you for your reply, however the issue was not that ripoffreport helped, it was that the situation that occurred during your order could not be resolved immediately which is why it took so long to resolve the issue.
Please contact our email support if you have any additional questions, thank you
- Support Team