Rip-Off Report Investigation
StoresOnline joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and business a like. Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES....A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
By Ed Magedson - Founder, Rip-off Report
StoresOnline approached Rip-Off Report several months ago with the express purpose of resolving consumer concerns posted on Rip-off Report.com. Soon thereafter it became apparent that StoresOnline had a sincere commitment to remedy any and all customer concerns.
Immediately after StoresOnline had contacted us Rip-off Report launched an investigation without the knowledge of StoresOnline, because of the patterns of concerns voiced on our website. Our initial investigation revealed that StoresOnline looked at legitimate complaints and made many internal changes to avoid future problems with customer service and products, as well as other services. Rip-off Report knew StoresOnline was a company with integrity when some of their executives stated they know they are not infallible, will not always be perfect, and will sometimes make mistakes. - - Most companies will never admit any wrongdoing, and many just dig in their heels, refuse dialogue and then sue Rip-off Report!
Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service. To this end, StoresOnline has launched a new e-mail
ror@myquickresponse.com to provide a readily available venue to resolve customer concerns for those customers who have posted complaints on Rip-off Report. It is hoped that this will also weed out most of the miscreants. That email address is also for any consumer who thinks StoresOnline could have done better for them in the past.
Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.
In response to the situation revealed by Rip-off Report's analysis of the patterns of concerns, StoresOnline has recently outlayed a substantial investment into significant software improvements, more user-friendly integrations, improvements in customer service, and complete organizational and operational transparency and implemented full disclosure at seminars, which clearly demonstrate StoresOnline's desire and willingness to become more customer-friendly.
We are told, StoresOnline has improved the transparency of its sales practices by:
1) expanding and improving its disclosures to its customers;
2) improving the descriptions on the packaging of its products; and
3) enhancing and improving the certification and