I REALLY beleive that something is amisss here, I went to court with Doctors notes that state that Sulley's eye problems were in fact NOT my fault (as a matter of fact 3 Doctors and 1 opthamoligist) and still lost in New Hampshire Court! the desision came down on 1/7/05. now, on 12/13 and 12/14/04 a local newspaper (the Boston Herald) did a special report on how LOUSY Debby's petland is and how it has 89 complaints against it in the last few years with articles about other pet owners that had problems with debby's. Go figure. I now know I'm not the only one with problems here and I STILL lost in court! UNBELEIVABLE !
Dear Rick:
I'm sorry to hear about your adventures in Petland. I also fell victim to Petland. I have some suggestions for you to help get your money back, as I have already gone through this myself and finally got all my money back. See my story listed in here "Las Vegas, NV".
First: Write a demand letter telling your story and requesting your money back, give them 15 days to reply or you will pursue this further. Send it Certified mail so you have a signature copy it was received.
Second: Contact your local News media. Tell them your story, you may have to call more than one, but do it. Here in Las Vegas our local news stations have what's called a "Consumer help line". The news contacts Petland and try's to get your money back, first by phone then they go public. (This worked for me)
Third: Contact the BBB, Better Business Bureau. Tell them your story and they will pursue it for you. Should it not be resolved Petland could get what's called a negative mark on their record. I believe after three negative marks, they are closed and inspected.
Fourth: Go on line to the "Law Library" for your state. Look under "Petshop laws". Here in Nevada if a Petshop knowingly sells a sick puppy that has a contagious disease, Kennel Cough, or an illness which requires immediate hospitalization, it is illegal for them to sell it. It is only a misdermenor, but they also have to close their business for a year! This will help you in court.
Should you decide to take them to court, you will win your case. You have proof from your Vet that the puppy was sick prior to purchase. Be sure to look at the print out they should have given you for the dogs shots. If the Vet wrote the puppy had Kennel Cough then they got you, but I highly doubt this. This too can be shown as proof in court. Also be sure to print out your laws on Petshops it will also help your case. You may have to look under a few different titles but it will show they canot knowingly sell a sick and contagious puppy.
Finally, PLEASE DONT EVER BUY FROM A PETSHOP AGAIN!! Go to your local pound and save a life, or adopt as I just did. Good Luck to you!
What this customer neglected to mention in his ripoff report was that the poor puppy pug was scratched in the eye by his CAT!!! That is why the court threw out the claim. We have a full warranty covering puppies' health for the first 14 days post-purchase. This customer decided to use our good will to his advantage but his deceit overpowered the case.