Ripoff Report: Pizza Hut and Dominoes Pizza credit card imprinting with a piece of paper and pen. Rip-off! Temple Terrace Florida

#1

Employee

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Facts about credit cards

Clint - Phoenix (U.S.A.)

SUBMITTED: Tuesday, July 06, 2004 POSTED: Tuesday, July 06, 2004

I work for Pizza Hut Inc as a manager the reason we get the imprint of a credit card is to limit fraud. The credit card number is already on the slip we get the imprint on so if someone wanted to do fraud the imprint would not matter in the least and we are in the right to get the card imprint

#2

Ex-Employee

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Paying for fast food with a credit card?

Aaron - Maryville (U.S.A.)

SUBMITTED: Thursday, July 08, 2004 POSTED: Friday, July 09, 2004

I honestly can't believe that people pay for things less than $20 with a credit card or check. This should be an automatic red flag that these folks probably don't have the money either in their account or in their pocket. Most fast food places should accept cash only or a debit card. This limits check fraud and the use of stolen checks.

If you're going to use a credit card you need to understand that most folks who work at Pizza Hut aren't paid well and that a vast majority probably have a criminal past. At the same time, if Pizza Hut is going to accept checks, they shouldn't make the delivery driver reponsible id the check is bad. Facist corporations like Pizza Hut could ultimately care less about the customer and even less about the employees. A logical thought process will always overide one of emotion. Think about what you're doing before you do it; not after.

#3

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Credit Card For 53 Cents

Cory - San Antonio (U.S.A.)

SUBMITTED: Friday, July 09, 2004 POSTED: Saturday, July 10, 2004

Tuesday I go by Bill Miller to get my morning tea for 99 cents. This ahole in front of me in the drive through hands the women his refill cup. She hands him his tea refill and he hands her a credit card. She takes the CC, runs it, and hands him the slip to fill out. Next she hands him a pen. He signs the slip and hands her back both copies. She then hands him back his copy. He next hands her her pen. He next puts his CC back in his wallet, back in his back pocket, puts on his seat belt, adjusts his mirror, shakes himself out and finally drives off after about 7 minutes. This whole operation for a 53 cent tea that he puts on a credit card. There ought to be laws alright.

#4

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Credit Card/Check Ignorance Rebuttal... you need to have a logical thought process in looking at all possibilities before you go posting such idiotic notions

P - Columbia (U.S.A.)

SUBMITTED: Friday, July 09, 2004 POSTED: Saturday, July 10, 2004

Aaron,

Your post certainly shows your stupidity regarding use of credit cards and checks to pay for pizza purchases. Did you stop to think that some of those credit cards might actually be debit cards where payment comes directly from a person's checking account? Or, that the person might be using a credit card to meet a minimum monthly purchase requirement to get something in return?

And, just because a person uses a check does not indicate that that person has no money. What a moron you are to have such preconceived notions to generalize that about all of society. Not all of us carry cash us on 24 hours a day, 7 days a week. Whenever I have ordered pizzas in the past, I ALWAYS paid by check and those checks ALWAYS cleared the bank. How dare you describe my situation when you don't know it!

In your post, you wrote, "A logical thought process will always overide one of emotion." Well, I say that you need to have a logical thought process in looking at all possibilities before you go posting such idiotic notions. Think about what you are writing before, not after.

As to the original poster of this article, you are always welcome to mark out part of the card number on the imprint. Having an imprint of the card with partial information on it should be proof that you have possession of it. If the business balks at that, take you business elsewhere. The company most likely has already called to validate the transaction anyway, and if if by chance the card was reported as stolen, then the pizza place would know it prior to delivery.

#5

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Rebuttal the Rebuttals -- understand the fraud aspect

Alison - Temple Terrace (U.S.A.)

SUBMITTED: Friday, July 09, 2004 POSTED: Saturday, July 10, 2004

I guess I should be more clear. I understand the fraud aspect and the concept behind the imprint. It is the fashion in which they obtain an imprint. Is this legal? If there are fraud issues, they should be addressed by obtaining proper identification to prove I am who I am. To address the other rebuttal, we are not using the credit card because we do not have money in our account.

The credit card in question is a "credit card/debit card" that withdraws from our checking account - so we must have money in order to use it. Second of all, our pizza purchases are frequently over $20. Third of all, we don't carry cash around. We use our debit/credit card to pay for most all of our purchases no matter what the dollar amount - this is good for accounting purposes.

Again, we are not using the credit card because we don't have the money and really, that wasn't the issue. Thanks anyway for your replies

#6

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Sometimes I don't have any cash on me so....

David - Gallatin (U.S.A.)

SUBMITTED: Saturday, July 10, 2004 POSTED: Sunday, July 11, 2004

What's the point of ordering a delivery pizza if you have to go out to the ATM first? If you have to do that you might as well pick up the pizza while you are out.

#7

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Saves on tips too!

Darren - Neenah (U.S.A.)

SUBMITTED: Sunday, July 11, 2004 POSTED: Sunday, July 11, 2004

Hi Dave,

You got that right... it saves on paying a tip too!

Aaron,
I would question your presumption that intellect overides emotion. If that were the case we wouldn't be getting all those young people killed in Iraq. People are very very susceptable to emotions and that is why time is needed to dispassionately look at situations.

It might keep them from making stupid assumptions like you did that people who pay with checks don't have money!!!!

#8

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Most Good Rebuttals

Cory - San Antonio (U.S.A.)

SUBMITTED: Sunday, July 11, 2004 POSTED: Sunday, July 11, 2004

Re: My 53 cent post. Most of these rebuttals have been good. Don't have any problem with anyone buying a pizzia(s) for $20. If anything use of a CC for delivery is safer than drivers having cash. Made no inference about CC use other than there is something wrong with someone who can't scrounge up 53 cents. Check the ashtray. Was listening to a show the other day, and they mentioned the fact that CC customers spend 37% more than cash customers at fast food spots. Had nothing to do with honesty or speed.

#9

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Try this... I still let the driver see my card

Dennis - Springtown (U.S.A.)

SUBMITTED: Sunday, July 11, 2004 POSTED: Sunday, July 11, 2004

I work on the road all the time from a 5-6 state area, on of course old college food pizza is common, I have not had this exact thing happen, coping the CC, but last month in Temple Texas I ordered for the crew from Pizza Inn, on completetion of my order they asked for payment ie CC or cash, I went CC, yes I had about $500.00 in my pocket, the person politly told me the trans. would be done right then including the tip or if I preffered to tip in cash or not at all, I always tip, they work for it too.

I told her I'd put it on the CC also. I then asked why they do that now, her answer was simple, because some delivery drivers will add a tip to your signature after they leave and most consumers wont notice. Good Idea I think and good management and customer service. I now ask for the same thing no matter who the pizza place is, I still let the driver see my card for whatever reason they want to, but they dont touch it Try it works for me

Also using a CC doesnt mean your broke, means you generally know how to manage your money good enough to secure credit, you keep cash on hand, using your card helps credit, mostley by paying the balance each month, and some purchases are covered by your CC incase of fraud and the like

Bottom line, they might can ask for it, I can refuse and spend my money elswhere..

#10

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Dont be an idiot...

Kat - Seattle (U.S.A.)

SUBMITTED: Monday, July 12, 2004 POSTED: Monday, July 12, 2004

Clint if I were you i definately would not admit to working for such a crappy company....I have been running business's for 27 years and still continue running one now along with 2 of my own, in hopes of leaving the real job market...I cannot believe that any company could be so deliberately stupid including its managers.

Credit card theft and identity theft are at its highest, when the business I run has to imprint credit cards we do it on a machine and at the facility. What a joke to have some stupid makeshift way of copying credit cards, and it does leave things open for employees to "BE DISHONEST", I have seen this many times.

I am no dummy and can list probably every way an employee can steal from employers and customers, as a manager of a business it is up to you to know the many ways it can be done. You I see must be either stupid or young, I myself am not that.

I have seen many ways that employees can take advantage of customers and employers. You can ask to see the credit card but making some kind of ridiculous way of making a copy is criminal. Which...is why I dont buy pizza hut pizzas.

I guess that losing customers due to the way you do business doesnt matter to you or your company...however... if it werent for good customers you my friend would not have a job, so when you are standing in the unemployment line be sure to let us know how things are going for you!

#11

Employee

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Why tear me apart

Clint - Scottsdale (U.S.A.)

SUBMITTED: Tuesday, July 13, 2004 POSTED: Tuesday, July 13, 2004

The response i made was to inform people on the facts. Now to insult my intelligence. First in my defense i have an I.Q. of 134 also can speak in English, Spanish and Russian. So the fact of me working at Pizza Hut for reasons of going to school. And can make about 32,000 a year working 35 hrs a week if that makes me stupid im a fool as charged.

But if you look at the facts of my life at 25 will say im doing pretty well.
Also i do not have a record nor do i drink or do drugs.I am flawed i smoke. But Pizza hut is a great outfit to work for and it gives people a chance to start out in life. Also what i was trying to say is on the slip we get the imprint of the card on has the credit number on it so in i carbon copy the number from the card it does not change the fact the printed number is on the card still. Thanks reading my rant

#12

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CLINT: Ya xotel' biy uznat' shto ta.

Liuba - Miami (U.S.A.)

SUBMITTED: Tuesday, July 13, 2004 POSTED: Tuesday, July 13, 2004

Kak dolga viy ezuchaliy na russkom yazikye? Gde? Ya xotel'biy strechat' c'vami. Ya ochen krasiviy!

#13

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Temple Terrace Pizza Delivery

Kevin - Riverview (U.S.A.)

SUBMITTED: Tuesday, July 13, 2004 POSTED: Tuesday, July 13, 2004

Two weeks ago I ordered delivery from Pizza Hut for my friends and I from my friends apartment in Carrollwood, Fl. This is in north Tampa, very close to Temple Terrace. I too was very shocked when the delivery driver asked for my card. At first I thought, well ok, he wants to be sure that it is me. Sounds reasonable, but then when he did the imprint with a pen on the bottom of the receipt I became uneasy. So I asked for the receipt and scribbled out the first 12 numbers with a black pen. The last 4 numbers are adequate to protect the store from fraud.

There is no way I would let some kid drive around with my credit card number on some flimsy piece of paper that could end up anywhere. Furthermore when I placed my order I gave all my card information at that time. Hopefully Pizza Hut will change it's ways or it may end up alienating a lot of loyal customers. Thank you and Peace Be With You All.

#14

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about time someone finally validated my concern!

Alison - Temple Terrace (U.S.A.)

SUBMITTED: Wednesday, July 14, 2004 POSTED: Wednesday, July 14, 2004

Thank you Kevin! It's about time someone finally validated my concern! I think your resolution is probably the best at this time.

Clint, FYI - the credit cards entire number is NOT on the receipt upon delivery. ONLY the last four digits are showing. As a high paid multilingual manager with an outstanding IQ, I would assume you would already know that.....

#15

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Thank You Allison

Kevin - Riverview (U.S.A.)

SUBMITTED: Thursday, July 15, 2004 POSTED: Friday, July 16, 2004

Thank you Allison for being the first to mention this problem. Don't pay any mind to the posts that seem to have gone way off topic. More evidence of too much TV watching I suppose.

You were right to be concerned about your credit information. I have been paying for pizzas for years with both credit and debit cards and I have never seen a driver take an imprint before. I even worked for Papa Johns while in college as a driver. We took all information over the phone, except in the case of personal checks where we were required to check ID at the customer's door.

Someone posted:
"If you're going to use a credit card you

need to understand that most folks who work at Pizza Hut aren't paid well and that a vast majority probably have a criminal past"

---Now I'm of the topic but what an awful thing to say. These drivers are out to make an honest living, providing a welcomed service. It is also great for a second or part time job. I know pizza delivery paid me better than where my friends were working in college. And no I don't have a criminal past and since graduating I have achieved success.

Good work Allison. Peace Be With You.

#16

Employee

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Me again

Clint - Scottsdale (U.S.A.)

SUBMITTED: Friday, July 16, 2004 POSTED: Friday, July 16, 2004

[garbled]

Also there are two receipts merchant and customer the customer receipt has only the last four digits. The merchant has the 16 numbers of the card. Thank you for reading my rants again

#17

Ex-Employee

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Hey P in Columbia.....

Aaron - Townsend (U.S.A.)

SUBMITTED: Monday, August 09, 2004 POSTED: Monday, August 09, 2004

I've seen the restaraunt business from the inside out. I've seen the fraud. I doubt very seriously you've seen much of anything from your comments.

A debit card does come from your checking account. I know that. But did you know sometimes the transaction takes until the next day at noon to go through. Somtimes it will bounce just like a check. Did YOU know that IDIOT? I'm surprised at your ignorance, but then again Columbia has never really been known as a great place of great thought. I've had the misfortune of doing business in Columbia and it is a shit-hole.

Are you really from there, or just some "moronic" "idiotic" loud-mouthed yankee carpet-bagger who floated in there to live for awhile until people get sick of you? I would be surprised that anyone from S.C. would put there Southern wit and wisdom on the line with such half-truths. Everyplace else in S.C. is wonderful except for Columbia and Myrtle Beach. I wonder why? Please tell since you are full of such great knowledge MORON.

I worked my way through college delivering pizza. During that time, I saw this service industry go way down hill due to underhanded management practices and the hiring of many people with a record. This was true of my area, but maybe not yours so relax, take a deep breathe and get back on your medication.

I was actually on your side to begin with. Ultimately this is all Pizza Hut's problem anyways. If you don't want something stolen, then don't put it out there. It's simple common sense. Of course, anybody who saw fit to give their IQ (I bet this index is off) has some serious self-esteem problems anyways. I'm sorry if I hurt your feelings IDIOT MORON.

And to Darren in WISCONSIN: I'm glad you saw fit to throw your loud-mouthed mid-western liberalism in the picture. Get off the weed man!

Hey Liuba in Miami: SPEAK ENGLISH OR WE CAN'T UNDERSTAND YOU!

In closing I would just like to say one thing: I run my own business now. We are a cash-only business and my take a check from people we personally know. We haven't had any bad checks or credit card fraud at all. ------SIMPLE COMMON SENSE. You should try it sometime.

#18

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Aaron... can you continue to bat 1000

Darren - Neenah (U.S.A.)

SUBMITTED: Monday, August 09, 2004 POSTED: Tuesday, August 10, 2004

Aaron,
Funny, mid-west liberalism. Hmmmm. I happened to be from Birmingham Al. Are you sucking on the shine bottle again?

You really are something. Such a big business brain. Please, tell us... exactly what college did you graduate from? Can you get your money back?

You are still incredibly stupid to assume that a person with a credit card/debit card or a check doesn't have the money.

I stand by my going to the store and getting my own damned pizza... especially if I can avoid helping another person like you through college. Geeeez... a mind is a terrible thing to waste.

Maybe the rest of us folks that aren't from the sticks of Tennessee are a bit more comfortable with using plastic or checks. We have things like direct deposit and may not even go to the bank more than a few times in the year. I know that is difficult for you to understand.... we don't need to keep our entire life's savings of $63 in our pocket like you seem to need to do.

Not everyone out there is looking to rip off your little pizza parlor for $15.95. If you find that to be the case though... maybe Tennessee isn't all you make it out to be.

Getting angry with the world isn't going to make your stupid opinion any smarter. Sorry, but the more you froth at the mouth and make snide remarks the funnier you are.

I am not surprised that you have such vast experience in the food service industry. Aaron, most people that deliver pizza while going to college stop delivering after they graduate. Why don't you?

Speaking of medication... you should get your adjusted.

But hey, thanks for the belly laugh!

P.S. Aaron... can't you decide where you live? Or does it just depend on who's couch you are sleeping on?

#19

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Sorry, Aaron...

P - Columbia (U.S.A.)

SUBMITTED: Tuesday, August 10, 2004 POSTED: Tuesday, August 10, 2004

Aaron,

I had almost forgotten about this long gone thread when I was notified of your rebuttal today. Why the slow comeback? Was the wait list at the public library too long, making it difficult for you to get access again to the Internet? Or, did it take you a while to save up to get your phone and AOL turned back on?

Where I live, or where I am from has nothing to do with my intelligence. How much cash someone carries in their wallet gives no indication of their wealth or ability to pay. The fact that someone delivers pizzas for a living is not an indication that that person has a criminal past. You categorize people based on some misconceived notions in that warped, little brain of yours. How sad that you are like that. I pity you as a human being.

I stand by my original response. And, don't worry about hurting my feelings. I could care less that you think that I am an idiot or moron. Think what you like. You are insignificant to me and my life. It's difficult to change people like you that stereotype others. I don't have to point out your prejudiced faults. Sorry, Aaron... people who read this thread can see you for what you are.

#20

Ex-Employee

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To Darren (the bastard child of AL)

Aaron - Townsend (U.S.A.)

SUBMITTED: Tuesday, August 10, 2004 POSTED: Wednesday, August 11, 2004

There is no doubt that are some worthless liberals from the south also. Since you're now living in the midwest with people that you can identify with, tell me this: what college did you graduate from? Are you mad because you have a record or what?

I don't run a pizza parlor. I was simply stating what got me to this point in life. And yes, most people paying for $20.00 worth of food with a check DO NOT have the money. Direct deposit is just another way of being LAZY. I just don't beleive in letting someone else do something that I could do myself.

By the way, my business is in Maryville. My home is in Townsend. Use your head. Learn to read. You're an embarassment to the Southern states. I'v never heard one Southerner crack on another for being from a rural area. I must question you on this: are you really from the South?

Taking time to think about something is always better than making a decision based on emotions. Emotions cloud the proper thought process when it comes to business decisions. I can't beleive that you feel otherwise. Criminals make bad decisions based on emotion all the time.

Oh by the way, I have a degree in engineering from Auburn, in your home state. Makes you look like an idiot, huh? You need to THINK about what you say before you say it. You know: emotions vs logic.

I simply don't believe in using banks anymore than I have to. So go right ahead you fruitcake and pay someone to hold YOUR money for ya. By the way, I just finished 2800 sq ft home, which I built with cash and my own two hands. Just because you're not self-sufficient doesn't mean the rest us aren't.

I appreciate the fact that you're not lazy when it comes to picking up your pizza though. Delivery is a luxury, not a service. $63? Where the hell did you come up with that? Is this your IQ?

What is it that you do? I bet that they don't drug test at your company.

And you're still incredibly stupid to assume that they do have the money. One is bad as the other I guess, but I can prove my point through personal experience though. Can you? No, probably not. You probably never had to work while attending school. Mommy and Daddy takee care of you? Did you actually go to college or was the AL GED program what you took you to Neenah. Trust me, Birmingham is not part of the good in AL. Big city folks are the same all over this country. I love the state of AL and am glad that you're no longer part of the gene pool down there.

As long as we have people who automatically take up for businesses like Pizza Hut, then we will always have problems like this. Well I better let you go then. You'll probably need your rest: Hangin' on the back of that garbage truck all morning, you have to pay attention.

I'm glad that you enjoyed the "snide remarks." I aim to please. And yes, I probably will have a littles untaxed liquor latter but it beats what you're sucking on fancy britches. See ya later, missy!

#21

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This will be my last...............................

Aaron - Townsend (U.S.A.)

SUBMITTED: Tuesday, August 10, 2004 POSTED: Wednesday, August 11, 2004

This will be my last entry on this debate. I have better things to do with my time than provide the truth for morons and big business supporters who are in denial. You can lead a horse to water............................

#22

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Had a good chuckle

Darren - Neenah (U.S.A.)

SUBMITTED: Tuesday, August 10, 2004 POSTED: Wednesday, August 11, 2004

Hi All,
I just got off the phone with my daughter. It seems that she ordered a pizza from Pizza Hut. Now, they live out at the edge of town (not close to a bank for the sake of Aaron).

Yes, she used a credit card and they ran the card 5 times! Of course, there is no way that she could know this until much later. When she found out she called the store and the manager told her that he was sorry about the "little mistake" and that he would work to get it cleared up sometime later this week.

Oooops! Believe me... big mistake. She got into the car and drove over there and she had it credited to her account before she left their store. Poor guy, I almost feel sorry for him.

Again Aaron... it isn't that the money wasn't there... the store was either too stupid or too greedy... and then to lazy to remedy the situation. Again, your belief that people who use plastic don't have money.

It might be possible that some people make more money than the feel comfortable carrying.

Anyway, my daughter told me the story and I just had to laugh and share it with you all!

Have a good night!

#23

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Awww. But AAron

Darren - Neenah (U.S.A.)

SUBMITTED: Wednesday, August 11, 2004 POSTED: Wednesday, August 11, 2004

You were so funny. I will miss yah. Especially after you admitted to my point from the very beginning... that intellect needs to trump emotion.

Sorry you weren't able to follow that. Next time I will try to use smaller words.

#24

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Why???

Kevin - Riverview (U.S.A.)

SUBMITTED: Wednesday, August 11, 2004 POSTED: Thursday, August 12, 2004

Why are you people fighting with each other in cyberspace about issues completely unrelated to the topic?

Allison started this thread to alert consumers about a potential risk to their money, their credit, and possibly their credit identity. Nothing more was intended. She was concerned for her fellow man/woman and should be thanked for such. Allison was searching for plausible solutions to the problem, not personal rantings and attacks.

Make peace with each other my brothers. You speak of truth and logic. Trust in knowing that all truth and logic stem from the search for wisdom and peace.

Once agian, thank you Allison for being the first to address this real problem.

Take Care All,

#25

Employee

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It IS Legal to imprint.

M - Memphis (U.S.A.)

SUBMITTED: Thursday, August 12, 2004 POSTED: Friday, August 13, 2004

First of all, if any of you knew any of the facts, you would all be excusing yourself for the things you have said about Clint. I myself am a manager for Pizza Hut. The entire reason we get imprints is to prevent fraud. We have more credit card fraud each year than check fraud. But if we see the card at the door, that proves that the card came from that address, and if there is a problem, the authorities know where to go for answers.

As far as you scratching out your imprint, it really makes no difference, the credit card number IS already on the slip that you sign. The one that you get back does not have the full number on it, only the last four digits, but the one you sign does have your full number with expiration date. Its exactly the same as when you shop at the grocery store. The difference is, when we swipe your card inside our store (i.e you pick up your order and pay by credit card) your name will print out on the bottom of your credit card receipt. That proves it was seen and swiped by an employee.

Your name does not print out on credit card slips that are manually entered. By imprinting your card, this proves that we did really see the card. In the long run, if the authorities would ever prosecute a stolen card, Our driver could verify whether or not the person who claims it has been stolen is the one who actually used it or not. While I'm sure that theft does occur at some level, it is not fair to say that everyone that works there has a criminal history, the drivers, when hired do consent to a background check.

It is a very extensive one, that not only checks their driving record, but their criminal record as well. We would not allow someone to come to your door knowing that they have some background that could be potentially harmful to you or your livelyhood. From these posts I can see that people have a lot of opinions about Pizza Hut, but I do assure you, when you give your credit card number, you are giving it safely. I hope this helps...

#26

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Update

Darren - Neenah (U.S.A.)

SUBMITTED: Monday, August 16, 2004 POSTED: Monday, August 16, 2004

Hi All,
Just thought I would give an update since I talked to my daughter last night. After they ran my ex wife's credit card 5 times for the same pizza they did give her a refund (when she went down to talk to them face to face).

Also, the manager was very chagrined when she was there and offered her free pizza.

Yesterday my daughter, son and a bunch of their friends went to Pizza Hut and ate 5 free pizzas!

Kudos to a manager that really knew how to fix the problem. My daughter said that he was a really nice guy and of course they will continue to order pizza from them.

#27

Employee

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Hey M in Memfrica.... Pizza hut could care less about who's taking the food to people's door

Aaron - Townsend (U.S.A.)

SUBMITTED: Wednesday, August 25, 2004 POSTED: Thursday, August 26, 2004

I've never seen pizza hut runa background check on anybody. This is a false claim that you have made. Pizza hut could care less about who's taking the food to people's door. I wish that they would run background checks on the drivers, though. They would have to stop delivering due the background of some of these folks. They do however run an MVR to check driving records. I've actually worked with drivers who didn't have insurance. Insurance is required in the state of TN. This is just one more way that pizza hut promotes criminality.

This practice of not running background checks is true of AMERIHUTS. Maybe its different where you're at but not here.

Obviously your last statement is not true either. Any time that you give out a crdit card number, you're taking a risk of getting ripped off no matter who it is that you are doing business with.

To answer your question, NO you didn't help anything but give these CODEPENDENT folks a false sense of security. CASH is the best way to prevent fraud. Nobody forces others to use a credit card or check. Nobody forces pizza hut to take them either. Pizza hut just forces thier drivers to take them and when the company is defrauded, they try to blame it on their delivery personnel.

BOYCOTT ALL COMMUNIST AMERIHUT REGIMES SUCH AS PIZZA HUT!

#28

Ex-Employee

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Dear M - Memphis, Tennessee

Rich - Brandon (U.S.A.)

SUBMITTED: Friday, August 27, 2004 POSTED: Saturday, August 28, 2004

How can you say that? Your money is never in good hands unless its in your own hands. Our own American banks are founded/run by cultists(freemasons & 200+ sub groups) for cultist purposes. I too was a manager of a pizza hut. I was also a driver for other pizza chains. If said owner of a credit card is rude, dosn't tip, etc.

I would think twice before I paid with that card. I have been tempted many times to do devius things to someone who was rude to me, and didnt tip because the moron at the other end of the telephone at the pizza joint didnt get their order right the first time or because they were yelling at ther 9 year old basterd child, and master bating off to the sound of the 16 year old pizza hut customer service reps voice, while getting smased, which is why he/she is ordering pizza in the first place.

I am against copying peoples credit cards, no matter where it is done, or with what. Because a machine that copy's it is no more secure than a #2 pencil and a sheet of paper, and even less secure when pizza boys/girls are carying these machines around in there cars (directed towards the Temple Terrace people). If I have to explain that more you may as well hand them your wallet and close your eyes and ask them to take the money out for you, and a little something for the tip as well. :) Wich dosn't sound too bad depending on wich end of the sidewalk you are standing.

Also I was managing in Virgina. There check policy was to write peoples phone # on the check, well if the person calling didnt have a phone "hows that 4 irony" they had 2 put there social SECURITY number. I thought that was for SECURITY. Why must we even use this number on applications for employment? The jerk off that hired is just gonna make you fill it out again on your w-2, and all the other f-ing info for that matter. I dont even use my real one anymore because no one checks it. Aditionaly Virginia was using SS #'S on Drivers Lic. as a drivers lic. number....Does this strike anyone as odd. Why would you want to put a number used for security, on something that your local quicky mart guy making even less than the delivery driver is making to see that.

So they can sell them to some dirty scum in va who makes fake IDS. If you dont think its possiable to remember someones 9 digit ss # think again. I do it all the time as a test when i over hear it being passed verbialy by some assmunch who believes that its the receptionist job to fill out the paper work and you just pass alon the info. Isnt that what the new privacy law just passed ment to erdicate? I got a memmo about it, saying said healthcare provider (the helth dept) was in compliance while in the same office I overhear peoples info...Well duh. Not really in compliance but thats what you tell the govt...oh yeah it was the govt..

#29

Consumer Comment

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Aaron, what is the truth? Would you recognize it?

Darren - Neenah (U.S.A.)

SUBMITTED: Saturday, August 28, 2004 POSTED: Monday, August 30, 2004

Aaron,
Is this you?

http://www.ripoffreport.com/reports/ripoff93155.htm

It can't be, because you say that you are a college graduate, but the person in this post about suing Pizza Hut is a delivery driver. At age 32 after bombing out of college. So that can't be you.

Plus, a person delivering pizzas after bombing out of Auburn couldn't possibly afford to build a 2700 sq. foot home... and pay with cash.

If it were you, then maybe you are an eccentric rich person and like to deliver pizzas because of all the interesting people you meet?

As far as mommy and daddy putting me through college? Sorry... used the VA Voch Rehab (being a disabled vet) and I worked 40+ hours and went to school at night.

Nope, only thing I do with garbage is bag it up and put it out to the curb to be picked up by the people that make more money that pizza hut drivers.

I am so glad I found that other post.

Thanks,

#30

Consumer Comment

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protecting a person from a physical threat

Darren - Neenah (U.S.A.)

SUBMITTED: Sunday, August 29, 2004 POSTED: Sunday, August 29, 2004

Rich,
The Social Security Account Number is not about physical security.

It was created for the financial security of the old and infirm. Money is paid into a government account by people from their paycheck... when they retire or become disabled they get Social Security that helps them to live on.

Granted, the number has taken on a lot of other uses by business and governments. Most likely because it is a unique number to each person.

However, it has nothing to do with actual security as in protecting a person from a physical threat.

Thanks,

#31

Consumer Comment

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From CC imprinting to SSN

Brian - Everett (U.S.A.)

SUBMITTED: Monday, August 30, 2004 POSTED: Monday, August 30, 2004

Shows why there is a problem with the reporting on this site. Why can't people just post a comment that helps the original person? Alison asked if anyone had any information about the hand "imprinting" of credit cards and I have seen very little in respnse to her question. In the end it ended up being personal attacks and went about as far off track as you can get.

#32

Employee

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no number on either copy

Wes - San Diego (U.S.A.)

SUBMITTED: Monday, August 30, 2004 POSTED: Monday, August 30, 2004

I am also a pizza hut manager. We recently got an upgrade on our credit card system and now only the last four digits show up on BOTH copys and not just the customer copy. The reason we get the imprint in the first place is becaouse our company auditor says we must, but if someone refuses or marks out the numbers there is nothing we can do. We would rather keep the customer instead of making them feel uneasy about their security.

I personally refuse anyone my card at my door no matter what they say. I do show my card to prove it is me but in no way will I let a driver imprint my card. Seeing should be enough and if it is not then I will take my business elsewhere and would not blame any of my customers for doing the same.
thanks for your time

#33

Consumer Suggestion

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Imprinting Credit Cards

Richard - El Sobrante (U.S.A.)

SUBMITTED: Tuesday, September 07, 2004 POSTED: Tuesday, September 07, 2004

Here's how it works:

As ordered by the banks(this varies from bank to bank), any hand-entered (not swiped by a reader) credit card purchases must be accompanied by an imprinted copy of the credit card.

Also, the card belongs to the bank, not the cardholder, no matter if it is an actual credit card, atm or debit card and must be destroyed and/or handed over to the bank upon demand. You must understand, you may own the money in the account, but unless you have it in your hand, it isn't yours. Also, the bank is giving you credit, not money. You basically have an IOU and nothing more.

There are no laws on imprinting methods. You may photocopy, etch or however necessary to verify the possession of the card. That's what it is about; not validity of the card but that you actually have it and are the person that is supposed to have it.

While it is good to have the machine, they are often clumsy contraptions that are not made particularly well and have a tendency to break and be time consuming. It is far easier and faster to etch with a pen on carbon paper.

If you wish to pay by credit card and don't like the imprint, pay for it in the store. And while it is generalizing that a person who writes a check has no money. The generalization is generally true. Most modern bank accounts issue Debit cards which may be used as a credit card.

Therefore, if you have a check, you have a debit card. If the account has money in it, use the card, it's faster. Otherwise it leads me to believe that you either misplaced your card or you are kiting a check.

#34

Consumer Suggestion

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Missing the big picture

Angel - Foosland (U.S.A.)

SUBMITTED: Saturday, September 11, 2004 POSTED: Saturday, September 11, 2004

Pardon people...

But while you are all bickering about the matters of paying for small time purches with bank cards you are missing the whole rip-off in question.

First off I would like to say yes I pay for small purchases with my debit card. It takes the exact amount out of my account so instead of taking out $30 to pay for a $27 pizza order, I pay the $27.

Second off and most important I would like to point out the the whole rip-off in question was that the pizza delivery people are coming to this person's door asking for an imprint of the credit card.. in paper and pencil?

I see this as someon placing a peice of paper over the credit card and rubbing the long side of lead across it to get the numbers. That just screams out to me some pizza delivery kid trying to steal my credit card information.

Like the lady said, bring the imprinting device if you want to get an imprint.

#35

Employee

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just dont do it

Wes - San Diego (U.S.A.)

SUBMITTED: Sunday, September 12, 2004 POSTED: Sunday, September 12, 2004

Just show the card and dont hand it over. No driver is going to give you a hassle and risk losing his tip! (speaking as a manager, and a driver myself)

#36

Employee

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Just IGNORE Darren... give up on that bachelor's degree and forget about receiving your teaching certificate

Aaron - Townsend (U.S.A.)

SUBMITTED: Sunday, September 12, 2004 POSTED: Sunday, September 12, 2004

Just ignore Darren. He has a hard time comprehending what he is reading. He believes that 1)people aren't capable of building their own homes 2)graduating from college is impossible in 3 years 3)that his 2 years of vocational school has somehow made him an expert on everything posted on this site 4)that his job as a substitute teacher makes him understand all facets of the restaraunt business 5)lastly, that going to a CASH-ONLY system will NOT eliminate credit card and check fraud. He's a real piece of work.

LET'S SEE DARREN...........If garbage men make more than delivery drivers, then I guess they both make more than substitute teachers. What's the matter, couldn't handle those upper class college courses?

If I were you I'd give up on that bachelor's degree and forget about receiving your teaching certificate. You'll never make it. You see, you have to be able to comprehend what it is that you've read.

P.S. WARRRRRRRRRRRRRRRRRRR EAGLE!!!!!!!!!!!

#37

Consumer Suggestion

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AARON IS THE KING!

Russell - Shuqualak (U.S.A.)

SUBMITTED: Thursday, October 07, 2004 POSTED: Friday, October 08, 2004

I would just like to thank Aaron for having the ta's-ta's to say what most Southerners are thinking. He is a MAN. Darren and his followers are just fledglings not worthy of breathing our air.

I'm with Aaron one-hundred percent. I've had to deal with credit card companies and bad checks for too long. I will no longer be accepting anything but cash in my business. Somebody is always whining that we have charged them too much. You can't stop payment on CASH. I'm tired of paying these credit card company leeches three to four percent of what is charged. I'm tired of waiting for months on payments from these thieves.
Lastly, I'm tired of you people taking these criminal's side.

You keep on truckin' Aaron. These people are a bunch of fools. You are exactly right about people who pay for fast food with a check or debit card probably don't have the money anyways. If these idiots were capable of rational thought, they would think about what they are saying.

#38

Consumer Comment

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o are you to say that I can't pay for something just because I use a debit or credit card.

P - Columbia (U.S.A.)

SUBMITTED: Monday, October 11, 2004 POSTED: Monday, October 11, 2004

Well folks, we can add another idiot to this thread, which by the way, should have been dead a long time ago. Russell, I think you and Aaron are in the minority when it comes to your preconceived, closed-minded views. Speak for yourself in terms of determining someone's ability to pay for something just because they use credit cards, etc. You don't know me or my financial situation. Who are you to say that I can't pay for something just because I use a debit or credit card. I am a southerner, but unlike you, I do have a brain and some common sense. Unfortunately, I think it's people like you who give southerners a bad rap.

As for fools, only a fool will carry a load of cash on them at all times. Go ahead, make yourself a target for robbery. Watch your money go up in smoke when your house burns down and you weren't able to make a withdrawal from your mattress. It's your loss, not mine.

Whether you like it or not, we will someday be a cashless society. What are you going to do then? Yeah, credit card companies are leeches. I'm not defending them. They're out to make a buck just like you and me. It helps make for a viable economy. If you chose not to use them and don't care to lose customers because you don't accept credit cards, that's your decision. Who cares? I certainly don't. I can always take my business elsewhere when I don't want to carry the cash with me!

#39

Consumer Suggestion

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To "P" in Columbia, SC.

Roy - Friendsville (U.S.A.)

SUBMITTED: Tuesday, October 12, 2004 POSTED: Tuesday, October 12, 2004

I too run a business and have decided to limit taking checks to only the people that I know or those who are local. At one time we were running about 25% on bad checks. That's 1 out of 4 people who were writing bad checks. I'm a small business man and can't afford that much fraud and non-payment.

We generally run about 11% on credit and debit card fraud. Coupled with the fact that credit card companies charge 4% on average to the vendor, I almost can't afford to do business anymore. If you take all those things together, 40% of my net profits weren't even there. That's ridiculous.

Whether you like agree or not, YOU ARE supporting these "thieves" as Russell stated. Obviously you are not a self-made man running his own business or you would think differently about the situation.

You wrote "Who cares? I don't." Well Mr. P from Columbia, if you didn't care you wouldn't have written in your opinion. We need to add your name to that list of fools also.

Your statement about "... out to make a buck just like me and you." is absurd. Who are you to compare yourself and someone else to a thieving credit card company?

You say that you are from the South, but I don't believe it. I would say that you just live here. I'm surprised that Aaron hasn't written in and thorougly trashed you like he should. "P in SC". Sounds like you have low self-esteem or are a rap artist.

In some places in South, unlike Columbia, we aren't afraid of being robbed for carrying cash. We aren't afraid of our money burning up if our house caught on fire because we don't keep it in the house. The only "BRAINLESS" one I see here is you to assume that Southerners from Columbia have some inside track to what's going on and the rest of us are just a bunch of hicks. You need to learn to think for yourself and quit letting socialists think for you.

The one thing that you are right about is the fact that we are headed for a cashless society. This only hurts the small business man. The situation will be that only large corporations will be able to afford to do business. This is because socialists like you have supported them.

Hitler actually had a plan of eventually becoming a "cash-less society" where no physical money was needed. If you don't believe me then you need to go to the history books. Isn't that great to know that you support a plan that so many Americans died to abolish. Of course, there was a lot of other things thay fighting against but this was one of them.

You said that you had some commen sense. I'm here to tell you that you have none. You don't have any book sense either and that makes you worthless to most Southerners. I hope you can see th light one of these days, but I'm afraid that you are too far gone.

#40

Employee

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100% Honest truth about Pizza Hut and credit cards

Mike - Valparaiso (U.S.A.)

SUBMITTED: Thursday, November 11, 2004 POSTED: Friday, November 12, 2004

It seems to me that most of the people on this thread are either very misinformed or way off track or just out to insult one another for no readily apparent reason.

I am a manager at Pizza Hut and have been with the company for 4 years.

1. It is legal to imprint credit cards in this manner. It's just up to you if you want to pay in this way. Most Pizza Hut resturants no longer use carbon-copy credit card receipts(all paper documentation comes on the same paper now, for ease of operation), so the slide imprinters are virtually useless, hence the use of a crayon or pencil.

2. All Pizza Hut drivers have driving record checks done on them, more than 2 moving violations over a 6 month period means no delivery job. Everyone with keyed access to a Pizza Hut has had a background check done on them.

3. Pizza Hut imprints the credit cards to prevent theft and fraud. Some of you worry about some "kid driving around with their credit card number imprinted on a piece of paper that could end up anywhere", but just think. What can that "kid" do with just the number and expiration date? Buy more pizza? That's about it. And why would he want to do that? If he's a thief and all he could do with your CC is buy more pizza, he wouldn't bother when he could just steal the pizza anyways. Almost all online purchases made today require the 3-digit security code found on the back of the card, as well as full name and billing address. You go anywhere else to make a purchase with just a number and exp. date to buy something, they'll probably just laugh at you. Also, if that credit card slip does not return to the register, the slip is voided, you don't pay, and it comes out of the driver's pocket. So there's virtually no risk involved in paying by credit/debit card. Most of the drivers are just honest people out to make an easy buck to pay for college or just for some extra cash on the weekend.

4. All drivers are instructed to get the imprints. If no imprint is available, they are instructed to not give away the food. Continued failure to follow procedure will result in their job termination. So please be reasonable with the driver, he's just doing his job.

6. If you STILL don't feel comfortable with the information above, then simply don't pay by credit/debit card. What's the big issue? We imprint to protect you from someone who'd use your card number for malicious reasons. We've caught two people frauding credit cards before we started the imprinting, and the victims were refunded for all purchases made using their card from us.

Hopefully this'll be the end of what turned into a pointless thread.

#41

Employee

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not all true

Wes - San Diego (U.S.A.)

SUBMITTED: Friday, November 12, 2004 POSTED: Saturday, November 13, 2004

This is not all true. Drivers may have one violation in the past year and a total or three in the past two years. Also our area manager has informed us that if a customer refuses to allow the driver to imprint then we simply give them there order anyway, then just explain to the MOD the situation and its no big deal. He would much rather us not imprint than potentially lose a customer.

#42

Employee

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You are absolutely wrong Mike.

Bruce - Knoxville (U.S.A.)

SUBMITTED: Friday, November 12, 2004 POSTED: Friday, November 12, 2004

ADF does not do a background check on its employees. They also seldom do a driving record check on most of their drivers. I currently work with two drivers who have no insurance due to DUI. Neither has a driver's license either. The licenses were revoked. In Tennessee, you have to have car insurance by law. That just goes to show you how much ADF pizza huts care about anything.

I will have to agree with you though that if you don't want to worry about imprinting fraud then don't pay that way. Cash is the best option for non-scaredy-cats who aren't afraid of carrying it.

It's just that simple. This thread has at no time become pointless, just people like you who misrepresent factual information. Get you facts straight before you post again Mr. Pointless. Just because one franchise does things right doesn't mean they all do. Especially ADF here in the Southeast who just don't get the point about doing things correctly.

#43

Consumer Comment

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leaving the last 4# on the slip is not the best idea

Vanessa - Sebring (U.S.A.)

SUBMITTED: Friday, November 26, 2004 POSTED: Friday, November 26, 2004

as in most places ive worked the company shold only need the 1st # off your cc to run the batch report at the end of the day the numbers range form 3-6 and each one stands for a different card(master,visa,discover,ect).

if you look at your visa is starts w/ i think a 4 and so on but the last 4# numbers is what sets your card apart from all the other visa's
all a person would have to do is know the the 1st 12 numbers then put your 4 digits with it but that wouldnt work unless they made a copy of the back as well because theres 3 numbers one the back of some cards or a v code that they must have in order to make a purchase with out the card accually being present so if they made a copy of only the front they shouldnt have a problem with your scratching out most of the #s but please ask them what # they need to send the purchase in at the end of the day (not all stores run the same)

#44

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Ok everyone...just calm down

Heather - Shreveport (U.S.A.)

SUBMITTED: Sunday, November 28, 2004 POSTED: Sunday, November 28, 2004

Ok guys...how did this simple question go awry? There is no need for name calling or intelligence insults. The question is, (or was if I remember) is this legal. I have had the imprinting situation happen many many times and nothing came of it. Legal? Not sure about that, but I can tell you to keep a receipt for any transaction, as simplistic as that may sound, and watch your statements carefully.

#45

Employee

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legal? My store policy is simply to ask for it and if the customer refuses then don't imprint the card.

Wes - San Diego (U.S.A.)

SUBMITTED: Monday, November 29, 2004 POSTED: Monday, November 29, 2004

Well I do know one thing, it is not illegal to imprint. The question should not be the legality of it, because with a business it comes down to policy in this matter. My store policy is simply to ask for it and if the customer refuses then don't imprint the card. More than likely if they are asked repeatedly they will stop using their card and use another method of payment such as a check, but thats a whole different topic isnt it?

#46

Employee

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The credit card imprint and company policy

J - Peoria (U.S.A.)

SUBMITTED: Monday, December 06, 2004 POSTED: Monday, December 06, 2004

As a Pizza Hut manager, I'd like to clarify credit imprints on delivery orders.

First, we take your credit card number over the phone when you place the order to verify that you indeed have the money. YES, YOU ARE CHARGED FOR THE ORDER BEFORE IT'S EVEN MADE!

Second, we obtain an imprint of the credit card to verify that, in the event of an investigation of a stolen credit card, the person who's phone number and address we have in our computer system is the one who used the credit card. Let me repeat this again:
You don't have the credit card, you don't get your pizza
If you have the credit card, and it's stolen, we have your address and phone number.

Third, this information is then brought back to the store where the tip you write on the slip is then charged to your credit card by adjusting the previous balance on the credit card machine. It is then sent at the end of the week to the regions home office where it is kept tucked away for one year, as required by law, and then the information is destroyed.

Now, I understand you're feeling a tad nervous about allowing them to take the imprint, but you had already given the exact same information to the person who took your order (BTW, their name is on the ticket they do the imprint on under the line SERVER). At that point, you had already put yourself at risk by handing the information out over the phone.

My suggestion is this; if you don't feel comfortable with giving out your credit card information like this, then don't. Pay with a check. At that point we'll need your driver's license number and your home phone number written on the check in the event you handed us a stolen one. If that makes you uneasy, keep $40 cash in the house at all times as sort of a pizza fund.

-J

PS: Personally, I pay cash, or pay in person.

#47

Employee

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corporate pizza hut policies regarding credit card imprints

Cathy - Highland (U.S.A.)

SUBMITTED: Friday, December 31, 2004 POSTED: Friday, December 31, 2004

I am a general manager for a corporate pizza hut and have been for 10 years. Hopefully I can help clear up some of the misconceptions that I have read.

1. All credit card information (card #, and expiration date) are given to the order taker at the time of order for deliveries. The card is run and a "hold" is placed on the monies until the end of the night when the batch (all the store's entire credit card purchases for that day)is settled.

2. When the driver gets to your residence they must imprint the credit card to show that you are in possession of that card. This is for both the consumer's and the business'protection. This, for us is non-negotiable. It makes it more difficult for someone who has stolen your credit card information. The business is protected against fraud as well. The imprint can be made (it is legal) with eiher a credit card imprinter or by imprinting the card by rubbing over it with a pencil or a fingernail or whatever will transfer all of the numbers onto the store's receipt (the one you sign with all the credit card numbers already on the recipt). Some people try to scam by calling in one credit card # and giving the driver a different card to imprint, thereby causing credit card fraud. That is why all the numbers must be visible on both the imprint and on the receipt.Any method of imprinting results in the same end result. Some area coaches have deemed it customer service to not enforce the corporate policies, but we feel that we can protect you better by installing and executing credit card fraud procedures.

3. The driver must bring back that receipt as his/her payment for the delivery. All credit card information is kept securely in either the cash drawer or in the stores safe as is all of our funds. At the end of our business week, all credit card information is sent to the corporate office where it is held securely and can be accessed if there are any discrepancies. I am sure that your local pizza hut has been in that same location for quite some time and is probably not going anywhere anytime soon. You know where they are at all times if you have any questions or concerns. You do not stay in business long if you use deceptive practices or employ dishonest people.

4.As far as the integrity of our people...Corporately we run driving records (MVR's)before any driver is hired and then twice per year thereafter. My drivers average at least $17.00 per hour with their tips and wages. Our customers are our neighbors as well as our friends and ripping people off is not what we are about. Besides, it is just not good business. If our customers are happy, they continue to do business with us and if they are happy with us, they reward my drivers with tips. No one wants dissatisfied customers.

5. We try to offer a variety of payment options to make it as easy as possible for people to order and get food delivered to their residences. We are a business driven by making your life easier and more convenient. How many other businesses will cook for you and bring it to your door? Just a note for those of you who take checks only from a select few (those you know and trust)...Did you know that this is discrimination and you are leaving yourselves liable for a lawsuit? Legally you must be consistent. You cannot pick and choose. Hopefully this does not happen to you.

As a consumer you have every right to utilize all the payment options available at any business. However you must provide that business with the required documentation for that payment option. If you do not like any part of the requirements, you have the option to choose another that you feel more comfortable with.

I hope that this will help clear up some misconceptions. Thank you.

#48

Ex-Employee

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My Experience, Hands down it was the best job I ever had - bar none.

Michael - Columbus (U.S.A.)

SUBMITTED: Sunday, January 02, 2005 POSTED: Sunday, January 02, 2005

To answer your question, no - it's not illegal for them to imprint your card however they choose.

I used to be a RGM (Restaurant General Manager) for a Pizza Hut in Gahanna, Ohio (A supurb of Columbus) In my 2 years time there, I went from no-nothing server to Assistant Manager to RGM in 9 months. During that time, I learned all aspects of the business, and I must say that I've grown trememdously from it. With the proper management not only is it a safe and reputable business, but it's extremely fun and can be fulfilling. No, they don't pay the best. If you want to get paid $20 per hour, you must do $20 per hour worth of work.

All in all Pizza hut is a great company, and after my tour is finished in the US Armed Forces I'm seriously thinking about getting back in. Hands down it was the best job I ever had - bar none.

#49

Ex-Employee

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WHAT? WHAT? WHAT?

Phil - Sparta (U.S.A.)

SUBMITTED: Monday, January 03, 2005 POSTED: Monday, January 03, 2005

Cathy in CA, you mean to tell me that your drivers actually make $17.00 HR? WHAT? That's the most ridiculous lie that I have heard on this thread so far! No driver in this country makes $17.00 HR. You have lost your mind. If drivers were able to make $17.00 Hr, then everybody and their brother would be lining up to deliver pizza.

Furthermore, you said that you run MVR's on your drivers every 6 months. That's BS and you know it. Not even the corporate run pizza huts do what they are supposed to. I have worked in both.

All that needs to happen is for the IRS to come in and audit pizza hut and all it's franchisees. I guarantee you it will bankrupt the company.

Michael in Ohio, if pizza hut was your best job ever, then you need to stay in the Air Force. $20.00 hr? Where the heck did you come up with your little "$20.00 hr" metaphor? The only person making that kind of money is the RGM and Area Coach. I can guarantee you that neither of these two people are doing $20 hr worth of work.

#50

Ex-Employee

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Do your research...

Michael - Columbus (U.S.A.)

SUBMITTED: Tuesday, January 04, 2005 POSTED: Tuesday, January 04, 2005

Phil - Sparta, Tennessee:

$17.00 is actually pretty low when it comes to driver's wages. Perhaps you don't know how that is calculated, but I assure you it is not an inflated number.

In Columbus, we paid our drivers:
$6.50 per hour
$1.00 per house they delivered to
Plus tips...

Figuring the average tip for my store's delivery area was $1.75 per house, I hope you can see that $17.00 per hour is very real, and very attainable. Furthermore, a delivery driver that knows some tricks can easily break $20-$25 per hour, and $50 on the busiest nights.

You also stated that it's "BS" that we run MVR's on our drivers every 6 months. Well, kind sir, you caught us with our pants down. We flat out lied about that. No, we do not do MVR's every 6 months on our drivers. Our Regional Office, however, does.

On your last point, you state that only RGM's and AC's make $20 per hour. I can assure you you are wrong, as I've known servers, drivers, and shift supervisors to break that barrier as well. Even a well-negotiated Assistant Manager can break a decent salary if they try.

I was wronged by Pizza Hut, and that's why I left the company. After much thinking about it, Pizza Hut didn't wrong me, an arrogant Area Coach did. For this reason is why I would return to Pizza Hut in an instant. I stand behind my words that Pizza hut is a great place to work...

#51

Employee

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Phil maybe things have changed

Wes - San Diego (U.S.A.)

SUBMITTED: Tuesday, January 04, 2005 POSTED: Tuesday, January 04, 2005

Phil-

I am a manager and a driver for Pizza Hut and I usually average 10 to 15 dollars an hour in tips when I drive, plus 6.75 per hour wage. Also I work for a corporate Pizza Hut and we do have driver motor vehicle reports ran on our drivers every six months. It is automated and we are informed only when a driver no longer qualifies to drive for us, which just happened with one of our drivers that recieved two speeding tickets in the last year. Our requirements to drive are that you have no more than one moving violation in the past year and three in the past two years. So you could have one in the past year and two more a year and a half ago. All corporate Pizza Huts are the same as far as the automated system goes, and I have worked for corporate stores in California and in North Carolina and the system was identical. When you worked for a corporate Pizza Hut you must have been misinformed about their MVR practices (motor vehicle report) unless it was prior to 1996 which was the first time I worked for Pizza Hut corporate, and it is still the same today. As far as the money goes it is true, I work part time as a driver and a manager and driving is a great job for the money. Just tonight I worked four and a half hours and made 70 dollars in tips, plus my 6.75 per hour wage which comes to $29.38 for 4.5 hours (actually $29.37 and a half cent but they round up)which comes to $99.38 in less than 5 hours, well over 17 bucks per hour(22.084444 per hour actually). May be next time you will actually talk to a driver before you make statements about thing you know nothing about.

#52

Consumer Comment

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i can empathize with all the pizza employees

Paul - Los Angeles (U.S.A.)

SUBMITTED: Tuesday, January 04, 2005 POSTED: Wednesday, January 05, 2005

i used to work for Dominos as a store manager,
i can empathize with all the pizza employees.
give em a break. if you have a problem with
the cc procedure pay with a check or cash.

#53

Employee

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Yes it is possible, hypothetically speaking, to bring in $17.00/HR delivering pizza.

Aaron - Townsend (U.S.A.)

SUBMITTED: Sunday, January 09, 2005 POSTED: Sunday, January 09, 2005

The only part that nobody is talking about is the fact that some of that $17.00/HR has to go to maintain a vehicle. $0.50 to $0.75 a delivery doesn't pay for gas and wear on a vehicle and never has. Where's the rest of that delivery charge go anyways? Maybe the IRS can find out for us.

Considering that some of that $17.00/HR goes towards the actual cost or payment for owning the vehicle, not to mention insurance which is higher for delivery drivers, that $17.00/HR is not $17.00/HR anymore. My point is that there's a cost involved when doing business using a personal vehicle.

$17.00 an hour sounds real nice, but it is not truthful for a Pizza Hut or a Pizza Hut Franchise to make that statement. I can guarantee you that if Pizza Hut were having to maintain and pay for the vehicle, things would be different. Most decent employers would pay by the mile but we can't expect that from Pizza Hut and especially not from any ADF owned Pizza Huts.

Just like Phil said, "...if you could make $17.00/HR delivering pizza then everybody would be lining up to do it."

This thread is about credit card imprinting and the problems associated with using checks and debit cards anyways. Why don't you folks try to stay on the subject?

#54

Consumer Comment

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Parinoia and facts about credit card fraud and pizza delivery

Michael - Honolulu (U.S.A.)

SUBMITTED: Friday, March 11, 2005 POSTED: Friday, March 11, 2005

Dear people concerned about credit card fraud and pizza delivery ,

I am a driver for the pizza company dominos and i would just like to point out a few oversights that you may perhaps have missed. First i would like to address that i understand that the concern of the original poster would be to the fact that the drivers are not useing a machine to imprint the credit card. i beleave the clerification on methods on imprinting the card was adiquitly addressed by the manager of pizza hut. In responce to some other concerns , am I to understand that people are worried that one of the imprints with their card number will be misplaced and found by somebody who would then use it for malicious deads? It is just my opion but I beleave that it would be the drivers personal reasponability to return all copies of the imprinting slip (outside the copy the customers receive to verify amount which was autherized to be charged ) to the store as to provide a measure of secruity to the customers and himself in case the number got out another way. If it is the driver him/herself you are worried about haveing the credit card number, if i wanted it i wouldnt need to get it off your card when i deliver your pizza. I answer the phones I run your card if I had malicious intent i could copy it down before i ran it or after or many other times , But all the drivers i have worked with arent "criminals" most of them this is just a second job or a college job , I do not understand the sorce of the parinoia with giving the representative of the company you solicited buisness with a copy of the card number to protect both parties from fraud. I'm sorry that was a little ranty. On my last note i would like to point out anybody woried about drivers "adding" tips to charge receipts It is easy to feel safe simple my employing the same method as when you right checks white your numbers clearly and legibly and fill in rest of space with a line or x or anything to show its been voided. I felt the need to respond to this report because not to long ago i was in an incedent where a gentalman ( well a man really) had his card denied over the phone so he told the order taker cash, when i arived at residence he gave me his card. i made the wrong decision and trusted him that i had just forgotten the slip. but that evening when the card was rejected again, I learned that the imprint was cruical to proving his act. I did not use a machine before ( they are bulky and not enough of them to go around but i will continue to imprint cards with a approaved and effective method. thank you for your time

#55

Consumer Comment

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Here's the real reason for the imprint

Jim - Atlanta (U.S.A.)

SUBMITTED: Friday, March 25, 2005 POSTED: Friday, March 25, 2005

Obviously no one on this thread really understands the credit card industry. I have worked for several credit card issuers over the last 11 years. I spent 5 years working in the fraud recovery area. Know I have to say that some thing may have changed since I was in that area, but here's the real reason from my knowledge:

When a credit card is taken without being present (swiped through the POS terminal) there is no way to prove someone actually had the card.

MasterCard and Visa allow credit card issuers certain reason to charge back (reverse the transaction) to the merchant.

One of the reasons is a transaction that is taken over the phone. If the card number is used fraudulently - think about all the stoners that get hungry and have a stolen credit card number - the credit card issuuer can reverse the transaction and collect their money from the merchant.

The only way the merchant can send it back to the credit card issuer is to send a receipt with a card imprint on it. This is why they are taking the imprint at the door. If Pizza Hut's system tracks the data, they could effectively provide address information back to local authorities if requested, but this is unlikely. Unless there is a tremendous amount of fraud on an account, most credit card issuers simply try to recover what they can by reversing the charges. If that doesn't work, they usually just write it off.

Hopefully this helps stop the idiotic statements being thrown around here. It's not illegal and it has nothing to do with incompetent managers or drivers!

#56

Employee

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Credit Card Theft Worries

Ed - McKinney (U.S.A.)

SUBMITTED: Monday, April 11, 2005 POSTED: Monday, April 11, 2005

First, The person on the phone may be the same person that shows up at your door at our store so you may have already given them your card number. The people answering the phones that don't has less to risk by stealing your card number. Next my driver number which was assigned to me by the store has my driver number on it so if I add anything to that reciept it can be traced to me.

Anytime, you use a credit card there is a theft risk most of your cashiers at clothing stores or electronic outlets are not paid well. I have the same risk of theft as you as sad as it is. As a driver I prefer to get a copy of your card It proves that you arte who you said you are I also also alway match it too the drivers license as it has you picture on it. You trust us with name address and phone #. I could use this information alone to commit all kinds of crime. I work with a great bunch of guys We all have insurance when Mine runs out they tell they need the card on the first day of that month. I have had a person try unsuccessfully to rob me thanks to locked doors and cellphone I prevent that crime. Pizza Hut and Dominos use this policy to protect you. If I lose the reciept with your card rubbed on it I pay for the Pizza. Next rubbing your card is a joke to me it is never ledgible but it proves you had the card.

Yes, I make about 15.00 Dollars an hour but over half that goes to gas,brakes,oil changes, air filters, tune-ups, I had to rebuild my transmission twice and increased insurance because I use my vehichle for business purposes.So I am not getting rich but I am supporting myself. Without being a thief or criminal.

#57

Ex-Employee

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Further confirmation of why an imprint is taken

A. - Galveston (U.S.A.)

SUBMITTED: Wednesday, April 13, 2005 POSTED: Wednesday, April 13, 2005

The person who posted before me is correct--Imprints are taken to verify the card was present for the transaction. We run a smaller, family owned Pizzeria, and we use this same process. When we began accepting credit and debit cards for delivery transactions years ago, we ran into a problem. We would have charges disputed for legitimate orders, simply because the customer would "forget" making the order, or on numerous occasions with many people, because the children of the cardholder would get ahold of the card and their ID and make purchases that the parents were not aware of. The credit card company then forces the merchant to "prove" the card was present, and they ask us to provide all information pertaining to the transaction, to avoid having to refund the money, and pay fees to the credit card company.

After watching these people get their money back when we didn't feel it was our fault, we contacted our credit card company on how to handle this. They said having an imprint of the card, in addition to the delivery information, could stop us from having to pay all these charges, by "proving" we took the credit card in good faith(it was present and ID was checked). We explain to all customers who voice concern as to why a rub has to be taken that it confirms the card was present for the transaction,and reduces identity theft transactions. While it is not fool-proof, we have had many times where people falter when we tell them the card must be present....and when we get to the door they will try anything (My husband just ran to the store with it, or Well I can't find it now, or become angry) just to get their food....and when they don't get it, they simply realize they are going to have to try somewhere else.

My suggestion to consumers worried about identity theft through paying for delivered pizza is this: If you feel you are putting your identity at risk when completing these over-the-phone transactions with a physical rub of your card, pay cash! You can always request a copy of the receipt if you need the information for business purposes, and you don't have to wonder if the person who brought the food to your door, or the person who took your information over the phone, is going to abuse it. You never know until it is too late. I don't use credit cards unless it is me swiping at a terminal or checkout, and even though it is a hassle to run by the bank, I pay cash instead of handing out personal information, to further eliminate the possibility of identity theft happening to me.

#58

Employee

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All is true and more - drivers have your address and phone number you never know!!!

Brian - Lakeland (U.S.A.)

SUBMITTED: Thursday, April 14, 2005 POSTED: Thursday, April 14, 2005

All that has been stated is ture - about the credit cards imprinted - The drivers are forced to do this - I no longer do it I just get people to sign the recept - i suggest that no one use there credit card at pizza hut - you see the 2 recepts that are printed one has the full credit care number on it - I would not trust all the drivers - the drivers records are checked all other records are not - so you dont know who has your cardit card number - drivers have your address and phone number you never know!!!

#59

Consumer Comment

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NOT Lazy... just smart these days

Jonathan - Tyrone (U.S.A.)

SUBMITTED: Thursday, May 19, 2005 POSTED: Thursday, May 19, 2005

Aaron,

You and the others here have written some interesting things, some on the subject, a great deal off. One of the things you said I will certainly have to disagree with though.

You wrote, "And yes, most people paying for $20.00 worth of food with a check DO NOT have the money. Direct deposit is just another way of being LAZY."

This is about the third or so time you have made the point that people that use their credit cards (I would never use a Debit Card, too easy to get ripped off that way) have no money. I work at the busiest airport in the world as an air traffic controller and make well into six figures, above $170 last year, and I almost always use my credit card to pay for food transactions, this hardly qualifies me as having no money ( and no I am not deep into debt as my house is already paid off, etc). My money ie. cash, is in Mutual Funds, Stocks, etc. making more and more money, and not under my mattress, making dust. It is enormously MORONIC to not invest your cash reserves, if you have the opportunity, instead of letting it sit under your bed and do absolutely nothing for you.

Also by using your credit card you get an end of the year statement which is then easy to see exactly how much money I and the family have blown at the overpriced, underserviced restaurants we frequent, and we can work a litle harder at not eating out so much.

As for Direct Deposit; it is probably the smartest way to handle the deposit of a pay check. For example; I am paid bi-weekly on Tuesdays by the Feds. Before direct Deposit, sometimes the checks didn't show up until Wed., Thur., or sometimes even Friday because of the slow-ass mail system. Now my check is always in my bank at midnight Tuesday morning, never having to worry about the mail, a snow storm in OKC holding up the check, someone stealing it out of my mailbox, etc.

You seem very wise on many issues and have given many humorous responses, though I don't agree with all (before you label me, I am a Libertarian). I think this time you are misguided.

Cheers,

Jonathan
Atlanta International Airport
Atlanta Large TRACON/Tower

#60

Employee

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While I can see just how unprofessional it looks to use a pen for an imprinter

Tracy - Honolulu (U.S.A.)

SUBMITTED: Tuesday, July 12, 2005 POSTED: Tuesday, July 12, 2005

After working in food delivery with many companies and most that handled credit card transactions I can see both sides to this inquiry. Sure, it looks hokey to show up with a Bic pen to use as an imprinter. Truth be known, MOST companies do provide imprinters to use. Problem is that a lot of employees will forget to return them at the end of their shift and they leave them in their cars, making it rough for the poor driver without and imprinter.

To cover the other side of this, a customer should feel a little more secure by giving their card and having it imprinted. This protects the business from chargebacks (people who claimed their cards were stolen and then disputing a charge) BUT it protects the customer. We all occasionally will order products online and sure, there is no way to imprint a card that way. But I for one have had my card NUMBER and expiration date stolen and USED locally. I take great care to make sure my receipts are completely torn up and obliterated when I no longer need them. My bank statements also get shredded yet some moron got my card number and charged up a few thousands of dollars. The guy even tried to use it at Papa Johns to order pizza but was not successful because the driver needed an imprint of the actual card. This allowed us to find the person and prosecute him (which by the way, *I* was not the victim, my bank was!). By making certain the person HAS possession of the card, it prevents people who do find your card number from actually using it with companies who do insist on imprints.

To defend the practice of using a debit or credit card for small purchases. Hmmmm, I have my own rule that if I am spending more than say, $10 I MIGHT put it on a card. In this day and age, NO ONE is immune from pickpockets or theft. And I am sure just about everyone here has inadvertently dropped a $20 or two here and there. So carrying a lot of cash is not smart. Writing checks can be a pain in the butt and usually slows up the whole checkout process. So using a card for purchase a pizza is just fine in my book. Sure, its a little extra work for the driver but the peace of mind for the customer is well worth it.

On that note, it does amaze me when I see someone charge a .50 cent newspaper! Good grief, carrying a few bucks is alright and the stores PAY for credit/debit card transactions!

As a customer who uses my debit and credit cards frequently, I am always comforted by clerks who insist on seeing ID (I write "ask for ID" across all of my cards) and even those who want imprints. It is important for the customer to get excess carbons, most places need only ONE, not the whole stack of them.

Hope this helps. But try and see all sides of the issue. It DOES cut a little fraud out and by giving an imprint, you should feel SAFER using that store since they actually CARE about fraud.

#61

Consumer Suggestion

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Oh, and $17 an hour is on the LOW side

Tracy - Honolulu (U.S.A.)

SUBMITTED: Wednesday, July 13, 2005 POSTED: Wednesday, July 13, 2005

I just re-scrolled through and saw a few people who found it impossible to believe a person could make an average of $17 an hour. I make an average of $22 an hour. While I will admit that your demeanor and attitude at the door frequently determine your tip, I occasionally do get the customer who chooses NOT to tip, on those RARE occasions, I may make about $17 an hour. $22 an hour is NOT a bad way of living. I make more doing that than I did as a Paramedic with a lot less stress involved too!

So, before people get on their high horse and claim a person is lying, you best be prepared for the truth. And I DO have proof of my income if you would like to see a copy of my tax records. Of course I will blacken any sensitive info (like SSN) but I will say that I earn a very comfortable income doing pizza. And don't assume its because I live in Hawaii. I also did this in Florida, the same town that the person who started this thread lives in. And after almost 13 years of doing this racket, both full and part time, I can say its one of the better jobs to be had. Yes, I graduated from college and even went to a university. And yes, I have worked in "glamorous" type jobs. Guess where I always end up? Back to delivering food. The income is awesome for those with upbeat attitudes and for those who please their customers. Sorry about those who are ill-informed about this type of work. At one point, many years ago, pimple faced kids and criminal types did the jobs. Now, you will find nurses, cops, firefighters, school teachers - all working in food delivery and ALL are professional people. There should be lines forming for people who want to make real money but there are not. Probably because uninformed people have a tendency to stereotype and most people look down on delivery people. Tsk. What a shame. I live in a place where houses average over $600,000 (no, that is NOT a misprint!) yet my DELIVERY income will allow us to buy a home and finance it. As a paramedic, I made much less. The respect I got was higher but respect does not pay bills.

Thanks for letting me rant. SOMEONE needs to break the stereotypical mindset some people have about pizza delivery drivers. And managers, etc.

#62

Employee

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Easy there Honolulu!

Aaron - Townsend (U.S.A.)

SUBMITTED: Thursday, July 21, 2005 POSTED: Thursday, July 21, 2005

I have been to Honolulu, Hawaii several times as well as many of the other islands. There's no doubt in my mind that you can make more money delivering over there. When the cost of just a simple cheeseburger is 4 or 5 times what it is here in the Continental US. Gas is also more expensive over there. Almost twice as much as it is here in TN. So, if in fact you are bringing home $22 dollars an hour, you're not counting your gas cost or wear and tear on your car.

Once again: I thought this thread was about credit cards and fraud. Am I wrong?

It's very satisfying to know that the ADF Pizza HUts in this area are talking about cutting out taking checks altogether because of fraud. You should have listened to me a year ago, idiots!

Corporate Advocacy Program

Corporate Advocacy Business Remediation and Customer Satisfaction Program.

Report: Pizza Hut - Dominoes Pizza

Reported By: (Temple Terrace Florida)

Pizza Hut and Dominoes Pizza credit card imprinting with a piece of paper and pen. Rip-off! Temple Terrace Florida

... Easy there Honolulu!

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Pizza Hut - Dominoes Pizza

Category: Pizza & Take Out

Submitted: Thursday, June 24, 2004

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