I have been a customer of AArons for maybe a year. I got a bunch of merchandise, and they have numerous "agreements". I bought a Bedroom Suite for myself and my children as well. As well as a dining room table, and a Dell Projector. I got the projector first, and the due date for its payment is the 15th of the month. The other agreements have a due date of the 1st. First they were supposed to order my furniture for the kids bedroom. They dropped the ball and took a week and a half to do this. Then when they ordered it, it was the wrong thing. So we decided to get a different set. Once it arrived, we noticed inside the drawers were a bunch of stickers, and even a dirty sock! They have this furniture listed as new on the agreement. They were charging us for new furniture when it was clearly used. I informed them that if I was going to pay new prices, I wanted new merchandise. They came to exchange it, and brought me furnture that was in worse shape than what I had. Fed up, I didnt want to deal with it anymore. After about a month, the top rail on one of the dining room chairs fell off.I called store and Ben suggested gluing it......Its a table that cost me over $2000.....I am not going to glue it. Then he said they would come out and replace the chair, which they never did.
I finally called them and told then to come and get the damn thing, and I would buy another one elsewhere. Every month they either send me a bill for one agreement, or not one at all. I pay the same amount each month, around the same time. I have bank statements to prove this. I write on the check....for furniture only....not projector. Then they cash the check, and call me 14 times a day along with all of my family members, and employer. They say I owe money on the furniture, which is untrue. I owe money on the projector, and I told them once they got the furniture agreements straight, I would return the projector. They had been applying funds from my checks to the projector, which had a totally different due date. I told him the furniture was paid to date, and once it shows a zero balance again, I would return the projector. He said he cant apply funds only to the furniture, and I wrote on the check furniture only. I also included a note that said if there was a problem, to not cash the check and to call me. They cashed it anyway....They show up at my house sometimes as late as 10:00PM, waking my very young children. They bang on the door with great force for a period of not less than 30 minutes. Then sit in my driveway with their loud truck running for over another 30 minutes. I wrote the home office and told them the next time a truck pulls into my driveway, I would lock the gate behind it, and it would not leave until the next day when the gate was opened. Then I asked Ben to have DM call me......he never did. Even one of the other associated acknowledges that we are right.....and they are wrong. His name is Kevin. Although he probably is no longer there, as they hire and fire daily. Ben is rude, incompetent, and unprofessional.
He needs to be the manager of a mens bathroom in a hotel somewhere....not in a retail store. We have been served papers to go to court to return the merchandise....which is paid up to date according to our records, with the exception of the projector. As I mentioned earlier,I told them once my account was right, I would return it. I am not going to give it back only for them to tell me I owe money on my furniture. Do you blame me? I would love to know if anyone in the Anderson, SC area have had the same problems, with the same store....if so then add to this message. This company needs to be closed. I am shocked to see all of the other reports too......stating very similar situations. This seems to be all the proof that someone would need to do something. I have all bank statements, and copies of checks to prove my case....and even on those checks, it says....FURNITURE ONLY.....any problems, call me and do not cash this check.
Brian
Anderson, South Carolina
U.S.A.