As a former intallation tech for Firstline, it is painfull for me to see the negative talk which is so abundant.
However, the truth is many of the dishonest things mentioned regarding the company are accurate.
The sales reps will tell you anything to get you to buy one of these alarms. Most reps aren't so bad, but the ones who actually did well selling had ery poor ethics. They told buyers that their alarms have smoke detectors built it the panel. Some go so far as to say that the landline comunication- as opposed to the cellular- can actually send signals if the phone line is cut.
My job as a tech, was not to inform homeowners of the reality or truth, it was to keep buyers from cancelling. You can imagine how difficult it was for me to describe a mini smoke detector, or worse, how a cut phone line can acutally comunicate. I got very creative in learning how to support the lies of our sales reps.
The alarm currently offered by Firstline is the Simon 3. In its day it was the best on the market, however 5 yrs later, like all technology, it is antiquated. However, the worst of all is how poorly these systems are installed.
Most installation techs are so poorly trained that it is laugable to see pictures of the work they've done, you can see details at my page ((((ROR removed for security purposes))) then click on the firstline category on the right side of the page.
-MIke
Quality or Comedy Installations
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