Our alarm monitoring service began 3/6/96 without a written agreement. We, later, signed an agreement with Boulder Burglar Alarm, later known as Integrated Alarm Services Group with addresses in Nevada, New York, and Illinois. The agreement was signed on 10/1/98 for a two-year contract.
IASG states that the effective date is 7/20/98, but I didn't sign the contract until 10/1/98. The agreement automatically renewed, annually, unless IASG was notified 30 days before the anniversary date, which they maintain is the 20th of July, and which we believe is the 1st of October.
When we notified them of the sale of our home in early July, they advised us that we would be liable for a year's worth of payments of more than $300, since we had not cancelled the contract 30 days prior to the anniversary date. Then, the buyer of our home was advised that she must pay $200 if she signed an agreement with them. This amount was in ADDITION to the over $300 they said we owed.
We have complained to the company, without any satisfactory resolution. We spoke with representatives in September, and were told that we could have taken the hardwired burglar alarm system from the home and resumed service at our new residence.
We have received numerous communications, collection notices, and, finally, a collection letter from Anderson, Crenshaw and Associates LLC, which appeared to be from an attorney. We sent a letter dated 3/5/06 with a check for $50, which is the total amount owed to IASG. I noted on the check that it was "payment in full," which they cashed. The collection letter was for the full amount IASG maintains we owe.
We have reported them to the Attorneys General for Colorado and Nevada, the Better Business Bureaus in New York and Nevada, and through the FTC for Illinois and Nevada. Since they have different offices in different states for the various functions of collection, etc., we have had to pursue it on multiple levels.
Heather
Cantril, Iowa
U.S.A.