SUBMITTED: Thursday, March 27, 2008
POSTED: Thursday, March 27, 2008
I am currently and SMC member. My website is on Yahoo's platform. I have had no problem with SMC. Right from the start I told them that I have my own website, and that I was only looking to add SMC products to my existing website. I am a former graphic design student. I have designed my own website. For me SMC is simply another supplier. I run a legitimate business. I have business licenses from the city where I live.
I have managed businesses before. So far it seems to me that, so far, SMC services to me have been pretty ordinary. However I do find certain comments here to be valid. As far as their "Fraud Alert list" SMC sell products to merchants. I do not think they should have the right to tell merchants they would terminate their already paid membership if they business with whatever company they choose. They should just supply merchandise and services, not interfere with other companies with whom we choose to do business. However, if they own copyrights to product images, descriptions etc. I think they have the right to impose rules as it relates to their use.
I will be selling TV sets, computers, expensive jewelry, Audio CDs etc. I have collected a bunch of information on wholesale sources to make this happen. This is my business. No supplier CAN and will EVER tell me what products I can or cannot sell on my site and the store that I plan to open soon. SMC has not impose that on me either. Any company that does, will either not have my business or lose me as a consumer.
Also SMC is a company with numerous employees, I do not think it is impossible to call and have the misfortune of speaking to an incompetent, unhappy representative, or someone who simply not performing well that day. When I build my company, I will monitor such calls to ensure quality of service. However, even if I constantlt retrain, reprimand, suspend, punish, terminate employees that provide substandard services to my customers, it is still possible that a customer will call and speak to a rep who will be terminated, reprimanded, or retrained tomorrow. I know that the rep is supposed to represent the company but as a business major student and an entrepreneur, I recognize that, employees sometimes fail to perform at their best, as probably recommended or requested by the company where they work.
We should also keep in mind that it is not impossible that some of the replies could be from competitors.
I must admit that I find competition to be a bit fierce on the internet as it relates to selling SMC products. As I compare my prices with others I realize that if I were to sell at the rate as some of my competitors, I would probably be making just a couple dollars on the products I sell, and my overhead cost would eat up that profit margin. I would be operating at a loss. I am beginning to think maybe I DON'T HAVE THE COMPETIVE ROCK BOTTOM PRICES I THOUGHT I HAD. My competitors must be purchasing from a different source with lower prices than SMC. I cannot think of any other way they can afford, to purchase one single item for $9.95, and sell it for $10.99. I can neither beat nor even come close to matching this sale price.