We did contract to do 20 leads via voice message broadcast with Tom Bales President of Seminole Funding. These calls were made to households with head of household over 65 years of age fro. Reverse Mortgage. After listening to a 30 second recorded message..interested parties are urged to hit 1 on the dial pad to speak to a loan specialist. To hit 0 to be taken off the list.
Once the person hits 1 they are trnsferred to our operators. We ask them two questions. If they are over 62 years of age and if they want to hear information on the Reverse Mortgage Program that was mentioned in recording. Those that answer yes are transfer to client live.
We supplied 20 transfers. After listening to recording we getting replacement requests. We did supply 7 additional replacements. Many of the repacements they wanted were bogus requests. The tapes didn't back up the cliams they made. We honored 7 of the 14 they requested. All had said they were interested and they knew it was regarding a Reverse Mortgage.
Tom Bales VP, Bruce Benz gave us a different phone number to transfer replacements to. All 7 transfers failed. No one answered the new 800 number he had given us. The leads were placed on online system for them to contact themselves. They wanted another 7. We tell all customers that if a transfer fails because their phone isn't answered is not replaceable. To replace another 7 leads would mean that we would be around $600 in the red on a $1200 order
Even though we lost $200-$300 fulfilling this order. Mr Bales has seen fit to post a derogatory report and cost us an enormous amount of business.
We can supply referrals of many mortgage companies who are using or have used this same system to close many loans.
We transferred 27 leads on a 20 lead order. Lost $200-$300 and now have lost somewhere around $50,000 worth of business due to this report.
That is only the business we know about. Those that have cancelled orders after reading his report and told us that they are cancelling as a direct result of reading it.
We are now in the process of going over each and every one of his leads to see how many appointments his loan officers went on and how many closed loans were generated.
It's unfair to lose money on an order...then be slammed when you don't agree to supply an endless supply of leads. Basically...anyone can extort you with the threat of this website.