Submitted: Tuesday, October 03, 2006
Posted: Tuesday, October 03, 2006
Andi
Lathrop
U.S.A.
If you have still received no satisfaction from Legacy or the bank in getting your money back and stopping the ripoff, contact the California Public Utilities Commission with a copy of the phone bill and / or the bank statements where this company's name and charge appear. File a complaint with CPUC and with your county's district attorney. You can also contact the Federal Communication Commission with your complaints. Contact information is pasted below. Good luck!
Send a copy of your phone bill or bank statement to PUC with a written dispute to
CPUC
Attn Consumer Affairs Bureau
505 Van Ness Ave
San Francisco, CA 94102
You can Fax it to 415.703.1158
File an Online Dispute
(If you can copy and paste your attachments)
www.cpuc.ca.gov/static/forms/complaints/index.htm
The FCC information is on their website at http://www.fcc.gov/cgb/complaints_general.html
Submitted: Friday, May 26, 2006
Posted: Friday, May 26, 2006
Leticia
Anytown
U.S.A.
Most grocery stores sell these prepaid cards, so if you do not have one on you go and buy one with your debit card, so that you won't have to pay these rates.
If this happens again, just go to the customer service desk, and ask if they sell them.
Submitted: Friday, May 26, 2006
Posted: Friday, May 26, 2006
Alma
Menlo Park
U.S.A.
To prevent similar ripoffs, have a pre-paid calling card for this kind of situtation. (You can find ones with only 4-6 c/minutes.) You have to call a 800 number - it is free, then you have to punch your code, then the # you want to call.
The cost: mandatory 25-50 cents for the public pay phone usage + 4-6 cents/minute. All these deducted from the amount on your calling card. No need for change to deposit.
Please, be aware, that your own phone company's calling card does not prevent you from extra charges by these scambag companies.
The main point: have an anonym pre-paid card - so scammers can not charge your home phone number.
You can use these pre-paid cards beside public payphones, in hotels, hospitals, etc. where otherwise you are charged skyhigh rates for both collect calls or calls made by your own phone companies calling card.